End to end accounts receivable supporting Australian region

Global Process Management Inc.March 2018 - presentA/R Controller• Assigned to Santa Fe Relocation France A/R.• Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.• Monitoring debtor balances to ensure a reduction in debtors DSO.• Ensuring credit and collection policies and procedures are followed within your team• Responsible for accounts receivables’ end to end process (Debtor evaluation, collection and payment posting). Analyst - A/R Analytics• Handled a newly created team composed of 8 FTE’s.• Developed/improved reporting tools for management and controllers use.• Coordinating with the stakeholders and ensuring that the needed reports are submitted by the team accurately and in a timely manner.

• Monitoring and handling of assigned accounts receivable for U.S. based client as distributor of dental supplies.• Checking customer's orders and determining it's worthiness in a timely manner..• Performs credit checking of new customers.• Coordinating with different departments for disputed invoices.• Currently with the working team developing reports to help the team in decision making using available data.

• Provides accounting, statutory and head office reporting for the regulated and non-regulated legal entities maintained in the Deutsche network worldwide. Other responsibilities include regulatory, risk and valuation calculations, producing P&L and risks for a range of trading desks, as well as credit/client profitability MIS, and helping with month-end reconciliation• Scrutinizes the monthly expenses within the IT Services• Performs Cost Booking/Cost Allocation• Profit and Loss (PnL) Analysis o Inter-Unit Reconciliation o Prepares the monthly Inter-Company Invoices o Extends support to other employees with regards to technical systems issuesAchievements• Created a strategy for the entire team on eliminating overdue process triggers in Intalio• Initiated early correction of structure on each assigned processes after the implementation of processes database• Resolved several SAP issues encountered from downloaded data to be used for reporting which also resulted is time spent savings

• Ensures team’s SLA and operational metrics are consistently met/exceeded• Reviews monthly collection review package provided by the Dayton SPOC and be prepared to discuss the details of each account with the client, billing organization and Collection Leads. • Ensures compliance of reporting deadlines• Functions as the primary end to end collections contact for Franchise/High Profile customers, addressing all account disputes and non-payment issues• Ensures collectors are following dispute adherence, collection guidelines and escalation process. • Ensures collectors are updating detailed comments and collections codes in Oracle on a daily basis• Initiates escalation of major payment disputes that require high visibility to Accenture and NCR management• Understands all collection processes/guidelines to ensure adherence by the collectors• Processes improvement recommendations need to be reviewed by collection leads prior to presenting to the Accenture/NCR GPO’s• Monitors the collection activities of collection specialists by reviewing the individual collector scorecard and conduct monthly one on one’s with the collectors• Provides coaching, mentoring and training to collection specialists• Conducts daily account reviews monitor overall account support• Reviews notes, aging (LOAR), cash, credits and dispute/tool adherence• Performs work planning and workload balancing to achieve smooth daily operations as well as efficient distribution of accounts and allocation of resourcesAchievements/Citations:• One of the consistent top collectors of Accenture Manila Delivery Center with an average attainment of 112% versus A/R monthly target• Named Top collector for the months of April & August with an attainment of 123% and 144% versus monthly target respectively • Promoted from Senior Collector to Junior Team Leader in span of 1 year and 1 month

• Handled screening and evaluation of customer applications• Performed background investigation through phone and/or ocular inspections• Helped in the reduction of problematic accounts by 80% through consistent monitoring and account resolution• Acted as the Deputy to the Credit and Collection Supervisor; supervises 3 credit & collection staff • Provided Management collection reports and forecasts on a bi-monthly and weekly basis respectively• Coordinated with the legal department for problematic accounts• Assisted in the enhancement of credit and collection policies and proceduresAchievements• Located and established contact of 60% delinquent customers which resulted to collection or filing of legal actions• Streamlined process flow of new applicants for new credit line

• Solicited, evaluated and processed loan applications of borrowers• Ensured all documents are filed orderly for faster retrieval and re-processing of customers loan

• Ensured prompt and timely collection of client payments• Coordinated with different departments for customers concerns such as statements of account, reconciliation of payments and legal department