Technical support, Operation Support. Print Production Operation.

The Identity & Access Management (IAM) Provisioning team is responsible for provisioning of access (the process of creating, maintaining, and removing user accounts to various systems, ensuring the right level of access at the right time). Working under established guidelines, policies and protocols, this position ensures the proper access to all types of enterprise applications and data communications systems and services for each customer.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups.Field incoming help requests from end users via both telephone and work orders in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.Build rapport and elicit problem details from help desk customers.Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Apply diagnostic utilities to aid in troubleshooting.Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.Identify and learn appropriate software and hardware used and supported by the organization.Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.Test fixes to ensure problem has been adequately resolved.Perform post-resolution follow-ups to help requests.Develop help sheets and knowledge base articles for end users.

Software, Network Support, VOIP Administration. Provide AD, MS Exchange and IP Phone System administration. Server Builds (VM and Physical), Troubleshoot all end user issues with all software including: Windows Client OS software, MS office products, Adobe products, AutoCAD products and add-ons, Antivirus/Anti-spam software, Voicemail retrieval, VM to email and telephone programming. Travel to remote sites as is necessary for hardware replacements and/or maintenance, Maintain the inventory database for all company hardware and software and ensure licensing is in compliance. Teach group classes or individual user training to keep all staff maximizing the current software version. Created technical documentation and video presentations.

Software, Network Support, VOIP Administration. Provide AD, MS Exchange and Phone System administration. Server Builds (VM and Physical), Troubleshoot all end user issues with all software including: Windows Client OS software, MS office products, Adobe products, Antivirus/Anti-spam software, Voicemail retrieval, VM to email and telephone programming. Travel to remote sites as is necessary for hardware replacements and/or maintenance, Maintain the inventory database for all company hardware and software and ensure licensing is in compliance. Teach group classes or individual user training to keep all staff maximizing the current software version. Created technical documentation and video presentations.

Support and Sell Content Management Systems, Design and Implement Records and Document Management Systems, Segment 1-6 Hardware and Software Support, Provide Sales support for Color and Black/White Production units, Provide Training and Onsite Demonstrations of software Solutions, Provide Tier 3 Network and Software support, Implement and Support 3rd Party Application Solutions. Travel to remote sites as is necessary for hardware replacements and/or maintenance

Support and Sell Content Management Systems, Design and Implement Records and Document Management Systems, Segment 1-6 Hardware and Software Support, Provide Sales support for Color and Black/White Production units, Provide Training and Onsite Demonstrations of software Solutions, Provide Tier 3 Network and Software support, Implement and Support 3rd Party Application Solutions. Travel to remote sites as is necessary for hardware replacements and/or maintenance