- Managed client caseload of 40+ families- Maintained and updates multiple spreadsheets on a weekly or monthly basis - Coached clients to comply with HUD to ensure escrow credits and housing are not jeopardized - Completed client progress reviews and assessments to connect clients with resources- Redesigned program newsletter and included incentive for clients who engaged - Assisted with Covid-19 vaccination clinics and outreach- Assisted with emergency food banks at the County High Rise and Bud Baily Apartments - Strategically navigated and deescalated complex situations with clients and landlords- Secured tickets $2,500 in tickets donations for the annual Kilby Court Block Party; and obtained Utah Arts Fest tickets for program participants and their families- Participated in Housing Connect Marketing Team to roll out fiscal year objectives for marketing and fundraising-Distributed $38,000 in escrow to clients-Approved $2,500 in Bridging the Gap funding for clients experiencing hardships obtaining transportation, finance, and education.

• Safely drives/transports children to various program activities within the City• Communicates and enforces program rules and code of conduct in cooperation with staff• Demonstrate leadership to youth engaged in program activities• Maintain attendance records as required by the program• Aid in the preparation of daily and weekly lesson plans• Facilitate group activities and follow program procedures to safeguard the health, safety, and well-being of participants• Inspects facility and equipment, including playgrounds, for safety hazards, cleanliness, and health risks as assigned• Reports all security and disciplinary incidents in a daily log• Develop and support communication with participating families while keeping a cooperative relationship with the center and school personnel• Facilitates a safe and healthy environment for program participants• Maintains and inspects city vehicles according to required pre-trip inspections• Supply daily reports to Program Coordinator• COVID-19 Testing Center Assistant • COVID-19 Emergency Food Distribution Assistant

• Instructed refugee families on the basics of household safety• Developed pre-and post-assessments for housing livability standards to determine needs and areas of improvement• Coordinated furniture inventory and distribution to newly-arrived clients • Recruits, trains, and supports both one-time and ongoing skills-based volunteers• Acted as a liaison between clients, property owners, and rental management companies• Created new housing curriculum to identify interdepartmental gaps to assure client receives the best service possible • Oversaw and trained housing interns on departmental and grant tracking procedures• Organized and distributed resettlement kits and supplies to newly arrived families• Co-coordinated the Volunteer Income Tax Assistance at the Refugee Education Training Center• Secured a $3000 grant with Utah Clean Energy which has been used to educate clients on how to save money by reducing their energy consumption and replacing their lightbulbs with LED’s

• Supplied better access and understanding of the healthcare system to refugees by coordinating appointments for clients as necessary with their primary care Physician• Aided with transportation to and from clinics, and supply education on public service transit and resources• Ensured refugees receive the services they are legally allowed at health appointments by ensuring coordination of interpreters• Functioned as liaison between refugees, organizations, and providers in the community

- Ensured that customers receive quality service and beverages.- Well versed in cash register training and reconciling tills at COB- Pulling proper shots of espresso (fully trained by Caffe Ibis).* Duties included but were not limited to busing tables, restocking coffee stations, washing dishes, operating coffee equipment, cleaning floors, dining area, restrooms and aiding customers when needed.

- Internship in Mayor Becker’s Office Salt Lake City – general office and clerical duties as assigned. Meeting with mayor and aides. (Seasonal)

- Veggie Valet at the Farmer’s market – provided information about the market and watched produce for customers while they shopped.- Teacher's Assistant – provided project assistance and served food to the students during meal and snack times.