Direct Professional Services, Project Management, Implementation, and Support team in the Americas for Supply Chain Automation Software company, providing shipment visibility, shipment accuracy, bar coding, and advanced distribution solutions to over 400 global brands, 50 logistic companies and 11,000 suppliers. Manage supply chain automation projects for buyer-level customers, from presentations, budgeting, initial workflow requirements discussions, and scope to development, resource management, testing, and rollout of finished products and processes. Projects also include routing EDI documents to 3rd party systems, Raw Materials receiving and working to interface with customer ERP and WMS systems.

Hired, trained, and managed a cross-functional support and development team, opened offices, and set up label services bureau. Managed multiple customer accounts, monitoring projects, schedules, transaction activity, and issues. Worked extensively with customer operational staff to maintain relationships and ensure smooth operation of supply chain products. Coordinated rollouts of new processes and applications for buyer, factory, and transportation customers worldwide. Participated in company budgeting and planning meetings. Conducted presentations and demonstrations.

Managed customer supply chain systems projects, including DC Bypass and cross dock carton scanning and labeling systems. Managed new projects, coordinating development, scope, gap analysis, and requirements between customer operational teams and internal, overseas IT staff. Worked with buyer-level customers and factories to design and improve workflows and processes for proprietary scan-and-pack and labeling system. Coordinated rollouts and implementations of new processes and applications for buyer customers regionally, working with overseas team and regional staff. Performed light sales role, conducting both high-level and detailed presentations to buyer-level customers, factories, and transportations service providers.

Implemented proprietary supply-chain automation systems at 100+ footwear, apparel, and hardgoods factories in the US, Asia, Canada, and Latin America, including setup, training, support, troubleshooting, and testing, both on application and MSSQL. Worked with EDI, programming, and web portal teams to design, develop, and improve application processes, concentrating on factory requirements specifically. Assisted with light sales, providing detail-level demonstrations to potential customers.

Led a cross-functional support team for an International Logistics Department, including reporting and domestic tracking roles. Designed and implemented business process improvements, including a customs database interfacing with multiple systems and a track and trace system for domestic shipments. Moved coordinator functions in-house from other divisions and locations. Managed and supported Rockport track and trace/TMS system for all users. Created Supplier SOP Guidelines for all external vendors. Analyzed and reported international supply chain data including shipping volumes, modes, and costs.

Generated reporting for International Logistics Department, with a focus on intransit, financial, customs, and receiving data. Coordinated EDI and supply chain setup with service providers, including suppliers, 3PLs, and customs brokers. Implemented ANSI EDI transaction sets. Supported and trained users of Rockport track and trace/TMS system and ACS ERPystem and ACS ERP.