Samuel Muñoz Hernández

Samuel Muñoz Hernández Email and Phone Number

Director of Operations & Business Development Senior ConsultantProcess optimization more than 30% 🅞 QA standards 🅞 I help to increased operational profit 🅞 Ability to prepare offers and Business Case. @ Irium México
Samuel Muñoz Hernández's Location
Mexico City Metropolitan Area, Mexico
About Samuel Muñoz Hernández

✅Optimization of processes and costs through the application of Lean methodology.✅Quality assurance of processes in pursuit of excellence, which translates into customer satisfaction.✅Increase of margins through reengineering and automation.✅Preparation of offers and associated economic models.✅Participation in international tenders.Flexibility, high ability for teamwork, commitment towards goal achievement, problem-solving capacity, self-training capability, great organizing skills. Receptive to different social and cultural environments with easy adaption.★ Lean Practices: I implement Lean practices to eliminate waste, reduce delivery times, and enhance the quality of IT services. This approach maximizes efficiency while minimizing resource utilization.★ Quality Assurance in Processes: I ensure that our processes adhere to established quality standards. Continuous monitoring helps identify areas for improvement and correct any deviations.★ Margin Enhancement through Reengineering: By analyzing our business process flows, I identify opportunities for reengineering. Optimizing process structures allows us to increase margins without compromising quality or customer satisfaction.★ Technology Integration and Automation: I seek synergies across different technologies and systems to achieve greater efficiency. Automating repetitive tasks and integrating platforms help reduce costs and free up resources for more strategic activities.★ Participation in International Bidding: When engaging in international bids, I develop competitive proposals and robust economic models. Factors such as operational costs, infrastructure investment, and return on investment are carefully considered to offer attractive and profitable solutions.In summary, my IT strategy revolves around continuous process optimization, cost reduction, and value creation for our clients. Leveraging my knowledge and experience, I deliver efficient and effective solutions.Technologies:✅Java/J2EE✅Project✅Power BI✅RPA (Robotic Process Automation)✅Security/Cybersecurity (Identification and Biometrics, IAM)✅MS OfficeSome clients I have worked with..Secretaría de Relaciones Exteriores 🅞 Secretaría de Seguridad Pública 🅞 TMM 🅞 Volaris 🅞 Ministerio del Interior de España 🅞 Autoridad Marítima de Panamá 🅞 BBVA 🅞 Banco Santander 🅞 Banco Sabadell 🅞 Banco Totta e Açores

Samuel Muñoz Hernández's Current Company Details
Irium México

Irium México

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Director of Operations & Business Development Senior ConsultantProcess optimization more than 30% 🅞 QA standards 🅞 I help to increased operational profit 🅞 Ability to prepare offers and Business Case.
Samuel Muñoz Hernández Work Experience Details
  • Irium México
    Director Of Delivery Services
    Irium México Oct 2024 - Present
    Mexico City, Mexico
  • Minsait
    Head Of Cybersecurity Services
    Minsait Jun 2023 - Feb 2024
    Ciudad De México, México
    I led a team of 90 cybersecurity specialists at Kyndry/BBVA, focusing on Tier 1 and Tier 2 support. I led initiatives within threat analysis, incident response, and network security, delivering robust solutions and bolstering cyber defenses.Service forecast tracking. SLA improvement. KPI monitoring.
  • Minsait
    Head Of Bpo Mexico - Delivery And Production Cross
    Minsait Jan 2019 - May 2023
    México
    Head of the BPO department in Mexico, overseeing a team of over 300 people. Responsible for banking and financial-accounting back-office operations compliant with ISO 27,001. Annual forecast monitoring.Key achievements:Consistently achieving economic objectives (hiring, sales, and margin) in recent years.Maintaining margins exceeding 25%
  • Indra
    Head Of Business Development At Indra Bpo México
    Indra Jul 2017 - Dec 2018
    Ciudad De México Y Alrededores, México
    Responsible for enhancing the transformation BPO offering to local clients and ensuring growth in recurring accounts. Key achievements: Successfully sold the first ‘financial accounting’ BPO in Mexico within the airline sector. Contracted the outsourcing of business processes for Corporate Banking at Banco Sabadell Mexico
  • Indra
    Head Of Operations And Transformation At Indra Bpo Mexico.
    Indra Feb 2014 - Jun 2017
    Mexico
    Key Achievements: Improved SLAs and quality levels across all BPO operations in Mexico. Implemented an operations support team (WFM, QA, Reporting, Training, IT Support). Successfully implemented RPA solutions in high-volume processes using Indra technology. Monitored forecasts on a monthly, quarterly, and annual basis
  • Indra
    Security Systems -Business Development Consultant - Area: Latam
    Indra Nov 2012 - Jan 2014
    Madrid Area, Spain
    Brand positioning for Indra at the international level (LATAM). Positioning of security solutions in Government/Private sector. Business generation, retention of key accounts, opening new channels, and maintaining existing channels
  • Indra
    Head Of Security Department At Indra Mexico
    Indra Jun 2011 - Nov 2012
    Mexico City Area, Mexico
    Head of the Security Market at Indra Mexico. Strategic planning. Involvement in proposal development, project planning, and definition of security technology solutions. Key achievements: Consolidation of the security market at Indra Mexico. Successfully sold a physical protection project for CFE’s distribution network stations and substations (over 400 MM MXN). First sale of man-overboard radiobeacons using Indra technology outside of Europe
  • Indra
    Identification And Biometric Systems - Project Manager
    Indra Dec 2006 - Jul 2011
    Deslocalizado Por Varias Áreas De La Geografía (Europa - Latam)
    Specialist in Security Technologies.Command of standards and good practices.Active participation in the development of International offers. Business Plan and Design of Technological Solution.
  • Indra
    Java Analyst
    Indra Mar 2005 - Jan 2006
    Lisbon - Portugal
  • Indra
    Software Development Responsible (Java/J2Ee)
    Indra Dec 2000 - Mar 2005
    Madrid Area, Spain
  • Software Ag
    Java Analyst
    Software Ag Jun 2000 - Dec 2000
    Madrid Area, Spain
  • Sema Group
    Programmer – Analyst Programmer
    Sema Group Aug 1998 - Jun 2000
    Madrid Area, Spain

Samuel Muñoz Hernández Education Details

Frequently Asked Questions about Samuel Muñoz Hernández

What company does Samuel Muñoz Hernández work for?

Samuel Muñoz Hernández works for Irium México

What is Samuel Muñoz Hernández's role at the current company?

Samuel Muñoz Hernández's current role is Director of Operations & Business Development Senior ConsultantProcess optimization more than 30% 🅞 QA standards 🅞 I help to increased operational profit 🅞 Ability to prepare offers and Business Case..

What schools did Samuel Muñoz Hernández attend?

Samuel Muñoz Hernández attended Universidad Autónoma De Madrid, Tecnológico De Monterrey.

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