Samuel Muñoz Hernández Email and Phone Number
✅Optimization of processes and costs through the application of Lean methodology.✅Quality assurance of processes in pursuit of excellence, which translates into customer satisfaction.✅Increase of margins through reengineering and automation.✅Preparation of offers and associated economic models.✅Participation in international tenders.Flexibility, high ability for teamwork, commitment towards goal achievement, problem-solving capacity, self-training capability, great organizing skills. Receptive to different social and cultural environments with easy adaption.★ Lean Practices: I implement Lean practices to eliminate waste, reduce delivery times, and enhance the quality of IT services. This approach maximizes efficiency while minimizing resource utilization.★ Quality Assurance in Processes: I ensure that our processes adhere to established quality standards. Continuous monitoring helps identify areas for improvement and correct any deviations.★ Margin Enhancement through Reengineering: By analyzing our business process flows, I identify opportunities for reengineering. Optimizing process structures allows us to increase margins without compromising quality or customer satisfaction.★ Technology Integration and Automation: I seek synergies across different technologies and systems to achieve greater efficiency. Automating repetitive tasks and integrating platforms help reduce costs and free up resources for more strategic activities.★ Participation in International Bidding: When engaging in international bids, I develop competitive proposals and robust economic models. Factors such as operational costs, infrastructure investment, and return on investment are carefully considered to offer attractive and profitable solutions.In summary, my IT strategy revolves around continuous process optimization, cost reduction, and value creation for our clients. Leveraging my knowledge and experience, I deliver efficient and effective solutions.Technologies:✅Java/J2EE✅Project✅Power BI✅RPA (Robotic Process Automation)✅Security/Cybersecurity (Identification and Biometrics, IAM)✅MS OfficeSome clients I have worked with..Secretaría de Relaciones Exteriores 🅞 Secretaría de Seguridad Pública 🅞 TMM 🅞 Volaris 🅞 Ministerio del Interior de España 🅞 Autoridad Marítima de Panamá 🅞 BBVA 🅞 Banco Santander 🅞 Banco Sabadell 🅞 Banco Totta e Açores
Irium México
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Director Of Delivery ServicesIrium México Oct 2024 - PresentMexico City, Mexico -
Head Of Cybersecurity ServicesMinsait Jun 2023 - Feb 2024Ciudad De México, MéxicoI led a team of 90 cybersecurity specialists at Kyndry/BBVA, focusing on Tier 1 and Tier 2 support. I led initiatives within threat analysis, incident response, and network security, delivering robust solutions and bolstering cyber defenses.Service forecast tracking. SLA improvement. KPI monitoring. -
Head Of Bpo Mexico - Delivery And Production CrossMinsait Jan 2019 - May 2023MéxicoHead of the BPO department in Mexico, overseeing a team of over 300 people. Responsible for banking and financial-accounting back-office operations compliant with ISO 27,001. Annual forecast monitoring.Key achievements:Consistently achieving economic objectives (hiring, sales, and margin) in recent years.Maintaining margins exceeding 25% -
Head Of Business Development At Indra Bpo MéxicoIndra Jul 2017 - Dec 2018Ciudad De México Y Alrededores, MéxicoResponsible for enhancing the transformation BPO offering to local clients and ensuring growth in recurring accounts. Key achievements: Successfully sold the first ‘financial accounting’ BPO in Mexico within the airline sector. Contracted the outsourcing of business processes for Corporate Banking at Banco Sabadell Mexico -
Head Of Operations And Transformation At Indra Bpo Mexico.Indra Feb 2014 - Jun 2017MexicoKey Achievements: Improved SLAs and quality levels across all BPO operations in Mexico. Implemented an operations support team (WFM, QA, Reporting, Training, IT Support). Successfully implemented RPA solutions in high-volume processes using Indra technology. Monitored forecasts on a monthly, quarterly, and annual basis -
Security Systems -Business Development Consultant - Area: LatamIndra Nov 2012 - Jan 2014Madrid Area, SpainBrand positioning for Indra at the international level (LATAM). Positioning of security solutions in Government/Private sector. Business generation, retention of key accounts, opening new channels, and maintaining existing channels -
Head Of Security Department At Indra MexicoIndra Jun 2011 - Nov 2012Mexico City Area, MexicoHead of the Security Market at Indra Mexico. Strategic planning. Involvement in proposal development, project planning, and definition of security technology solutions. Key achievements: Consolidation of the security market at Indra Mexico. Successfully sold a physical protection project for CFE’s distribution network stations and substations (over 400 MM MXN). First sale of man-overboard radiobeacons using Indra technology outside of Europe -
Identification And Biometric Systems - Project ManagerIndra Dec 2006 - Jul 2011Deslocalizado Por Varias Áreas De La Geografía (Europa - Latam)Specialist in Security Technologies.Command of standards and good practices.Active participation in the development of International offers. Business Plan and Design of Technological Solution. -
Java AnalystIndra Mar 2005 - Jan 2006Lisbon - Portugal -
Software Development Responsible (Java/J2Ee)Indra Dec 2000 - Mar 2005Madrid Area, Spain -
Java AnalystSoftware Ag Jun 2000 - Dec 2000Madrid Area, Spain -
Programmer – Analyst ProgrammerSema Group Aug 1998 - Jun 2000Madrid Area, Spain
Samuel Muñoz Hernández Education Details
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Analytical Chemistry -
Diplomado De Desarrollo Del Talento Gerencial
Frequently Asked Questions about Samuel Muñoz Hernández
What company does Samuel Muñoz Hernández work for?
Samuel Muñoz Hernández works for Irium México
What is Samuel Muñoz Hernández's role at the current company?
Samuel Muñoz Hernández's current role is Director of Operations & Business Development Senior ConsultantProcess optimization more than 30% 🅞 QA standards 🅞 I help to increased operational profit 🅞 Ability to prepare offers and Business Case..
What schools did Samuel Muñoz Hernández attend?
Samuel Muñoz Hernández attended Universidad Autónoma De Madrid, Tecnológico De Monterrey.
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Obeth Samuel Hernández Muñoz
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