In my experience, I have discovered Business analysis is the combination of Business and Technology. After my post-graduation, I began my career at IBM in Software testing and my fascination for numbers and problem-solving led me to shift my role to Business Analyst. I've applied my analytical skills to improve the operational process, increasing the efficiency and the innovative solutions implemented helped the Client to improve call deflection rate up to 25%. I have also supported various clients for migration of websites from legacy tool to recent versions of web development / content management tools.Aside from my work, I actively participate in CSR and organise NGO volunteering activities, which helps to improve my communication, delivering complex ideas in simplified way. I'm excited to connect with like minded professionals in this field, who are looking for a dedicated analyst to help in leveraging data to drive your business forward.