Samuel Ndon Email & Phone Number

Lagos, Nigeria

Lagos State, Nigeria

Lagos, Nigeria

Carry out computer system repairs and maintenance,printer maintenance, network configuration;troubleshooting and maintenance. Maintain IT infrastructure including projectors, interactiveflat panels, interactive whiteboards, CCTV, UPSes, Publicaddress system, Intercom, server racks consisting ofswitches, firewall devices and routers. IT helpdesk: troubleshooting staff and clients technicalissues. Create report templates for report compilation using areport generating software. Publish generated reports to the company's mobile app. Active Directory support and administration (Grouppolicy, permissions, account provisioning). Configure computers, install software, and add them tothe company's domain so they share group policies,provide support for Windows 7, 10 and Windows 11 pro. Microsoft Office 365 support, maintenance, andadministration. Analyze, develop, and communicate key onboardingprocess and technology improvements for Office 365onboarding for the deployment cycle. Provide Microsoft Dynamics configuration and support. Define network policies and procedures. Manage computers and users on the Microsoft Azureportal.

Lagos, Nigeria

Compiled weekly reports to show the status update ofproduction systems. Took ownership of customer issues reported and sawproblems through to resolution. Provided L2 application support to production systemsand identified any issues in production. Worked with software vendors to have applicationissues fixed. Worked with product and engineering teams to fixbugs. Managed the ticketing system and resolved tickets in atimely manner. Monitored performance metrics for various productionsystems, identified the root cause for all technicalissues, and worked with the engineering team toresolve them. Developed and maintained accuratetechnical, software operations and support relateddocumentation.

Ikota, Lagos

 Met clients to discuss their requirements and agreed ona brief Produced sample sites Kept clients up to date with the progress Researched user journey needs Tested site functionality and usability Designed engaging and responsive landing pages. Integrated client CMS programs and data feeds intowebsites. Optimised sites for maximum speed and scalability. Employed industry and design best practices throughthe website build process. Conducted website testing.

Ajah, Lagos

 Carried out administrative duties and heldseminar/workshop presentations. Provided corporate consultancy in Networking andother ICT solutions. Trained students in MS Office Suite, Graphics, AutoCAD,Web Design. Designed websites for companies and individuals. Created syllabus and training manuals for different ICTprograms for the school. Introduced new and trending ICT programs in theschool. Oversaw managing Windows server 2012 for the schooland their CBT center. Oversaw software installations and deployment. Managed a JAMB CBT centre, deployments of JAMBserver for the exam. Networked cybercafé computers and installed timer forissuing tickets at our business centre branch.

Victoria, Lagos

 Troubleshoot to solve clients' need via phone calls at theNOC. Carried out installation and configuration of internetradios at client's residence. Carried out installation and configuration of internetradios at the company's Base Stations.

Bachelor’S Degree, Electronics And Computer Technology, Second Class Honours

Diploma In Web Design, Web Design And Development