Samuel Oboh Email and Phone Number

Supervising and guiding a team of customer service specialists to ensure high-quality service delivery.Tracking and evaluating the performance of team members, providing feedback, and implementing improvement plans.Deliver outstanding support to hundreds of customers across various countries and time zones (EST, GMT, GMT+1)Manage the onboarding process of customers ensuring that their expectations and goals are met.Liaising with the product team in providing report analysis of trends in customer behavior and user experience.Maintaining a positive, empathetic and professional attitude towards customers at all times.

Act as the first point of contact for all internal and external customer queries complaints received via channels such as email, social media, live chat and phone calls.Ensure all queries from existing and new customers are effectively and adequately resolved with set SLAs (service level agreement).Provide relevant and appropriate answers to questions and inquiries from customers about products and services.Build trust, loyalty and long last relationship with customers by understanding their pain points and resolving their issue no matter what.Provide insights about customers feedback to internal stakeholders to allow for product and process improvement