Online Customer Care Representative ▪ Attend and provide solution to Customer enquiries and queries.▪ Documentation of accurate service request/trouble ticket for management decision making.▪ Receiving, processing and verifying the accuracy of orders from Customer.▪ Initiating required action for response to customer service requests, including the maintenance oforder/customer information.▪ Ensuring and providing quality service to both internal and external customers.▪ Accessing the company’s internal systems to obtain and extract information and providing customerservice management with the data for inclusion in various scheduled and special reports.▪ Participating and providing expertise as a member of the customer service’s departmental team.