A strategic savvy graduate of marketing with career experience spanning the financial service and telecommunications. possesses key competencies in customer conversion, b2c,b2b,up selling and cross selling, sales pitch, competitors analysis, customer relationship management and business support .Astute in contact center quality assurance framework and implementation, setting, monitoring and evaluating performance standard, performance calibration, process efficiency ,inbound and outbound call handling, irate customer management .Keen on improving the business bottom line through various integrated business sustainability initiatives whilst available for new career opportunities.