Eric O'Rear Email & Phone Number

Richmond, Va, Us

Remote

Remote

• Develops and implement automation scripts• Participates in functional walkthroughs• Analyzes new requirements and uses cases to develop test approach and deliverables• Conducts ad-hoc and exploratory testing• Participates in the development of test coverage approach and maintains test plan in test management tool• Develops custom tools, utilities or approaches, as required to test the application & features for functional & non-functional requirements• Evaluates system behavior prior to and during load tests• Enters test cases, analyzes results and documents defects in defect tracking tool• Participates in the release management and quality process to validate that solutions meet business requirements• Participate in quality management reviews as outlined in the Quality Management practice

Remote

Responsible for coordinating testing activities related to user experience and business processes across the enterprise by facilitating User Acceptance Testing (UAT) and post production validation of development projects and releases. I work closely with Business, Application Development teams, and IT Quality Assurance (QA) to ensure development and testing efforts are completed and meet all outlined requirements and business processes. I serve as a resource to the project business owner/product owner assigned to manage the project UX and business process testing. The Coordinator will assist with: UX/UAT analysis in the blueprinting phase of a project; development of UAT Project Plan; determination of resource needs; provide training to partners on test methods including capturing test results, and documenting defects; test management, test planning, test design, test execution, test automation and the use of testing tools; and ensures test process workflows are followed.

• Acts as a business lead for policy admin (Duck Creek Technologies) system configuration requirements for rate, price, underwriting rules, and forms; researches NCCI and bureau rules and ensures regulatory compliance.• Systems testing - both front and back end - pre and post launch• Identify and address areas of improvement across technical and procedural landscape and address accordingly through proper channels - JIRA Story/VSTS, business case• Quality Assurance of new business policies, customer interaction points, and automated renewals; identifies gaps and drives automated solutions to ensure optimal outcomes• Post issuance compliance related activities like WCPOLS reporting (both direct processing as well as leading the automation of low complexity tasks)• Review of Bureau changes and to determine the action needed to ensure compliance with statutes and regulations• Creates and implements process and workflows for policy issuance, and post issuance activities; leverages findings and continually drives automation to remove manual tasking and shorten time on customer delivery.• Researches and makes business case for underwriting position changes; inclusive of appetite expansion, underwriting questions and knockouts, pricing deviations to guide future company / market expansion.• Directly responsible for Auditing - both interim and final - and leads full automation of premium audit• Assistance with product filings• Direct customer service (both telephonic and live chat) as well as assisting more junior staff with both underwriting concepts and customer service standards in support of same; leverages customer experience touchpoints to drive continual automation improvement.• Creates and implements customer service best practices

Worked with leadership to create policy and procedures; create trainings (including E-learnings); answer questions in regards to time and compensation; launched a call quality program (that included selection of application and creation of questionnaire). Key Results• Played a key role in ensuring all employees were trained and developed. Structured and implemented policies and procedures.• Selected, implemented and trained all employees on the use of Calabrio (call monitoring system).• Answered all questions in regards to time and compensation for the division

Round Rock, Tx

Worked with both the call centers Operation’s team and Human Resources to successfully train and develop new hires; create policy and procedures, recruit new employees; develop and conduct orientation; answer questions about benefits and compensation. Key Results:• Played a key role in ensuring all employees were trained and developed. Structured and implemented policies in training and new-employee orientation.• Fostered a teamwork environment conducive to positive dialogue across the organization. • Conducted approximately 200+ prescreening and final interviews for both the exempt and nonexempt level.• Helped ensure that workers’ compensation program was in full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.• Trained employees on the employment manual covering company policies, disciplinary procedures, code of conduct, FMLA policy and benefits information.• Conducted workshops and coaching sessions that contributed to sound hiring decisions.• Reworked new-hire orientation program to include HR information and company resources.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate'S Degree, Pre- Business