Eric O'Rear Email & Phone Number

Remote

Remote

• Develops and implement automation scripts
• Participates in functional walkthroughs
• Analyzes new requirements and uses cases to develop test approach and deliverables
• Conducts ad-hoc and exploratory testing
• Participates in the development of test coverage approach and maintains test plan in test management tool
• Develops custom tools, utilities or approaches, as required to test the application & features for functional & non-functional requirements

Remote

Responsible for coordinating testing activities related to user experience and business processes across the enterprise by facilitating User Acceptance Testing (UAT) and post production validation of development projects and releases. I work closely with Business, Application Development teams, and IT Quality Assurance (QA) to ensure development and.

• Acts as a business lead for policy admin (Duck Creek Technologies) system configuration requirements for rate, price, underwriting rules, and forms; researches NCCI and bureau rules and ensures regulatory compliance.
• Systems testing - both front and back end - pre and post launch
• Identify and address areas of improvement across technical and procedural landscape and address accordingly through proper channels - JIRA Story/VSTS, business case
• Quality Assurance of new business policies, customer interaction points, and automated renewals; identifies gaps and drives automated solutions to ensure optimal outcomes
• Post issuance compliance related activities like WCPOLS reporting (both direct processing as well as leading the automation of low complexity tasks)
• Review of Bureau changes and to determine the action needed to ensure compliance with statutes and regulations

• Worked with leadership to create policy and procedures; create trainings (including E-learnings); answer questions in regards to time and compensation; launched a call quality program (that included selection of.
• Played a key role in ensuring all employees were trained and developed. Structured and implemented policies and procedures.
• Selected, implemented and trained all employees on the use of Calabrio (call monitoring system).
• Answered all questions in regards to time and compensation for the division

Round Rock, TX

• Worked with both the call centers Operation’s team and Human Resources to successfully train and develop new hires; create policy and procedures, recruit new employees; develop and conduct orientation; answer questions.
• Played a key role in ensuring all employees were trained and developed. Structured and implemented policies in training and new-employee orientation.
• Fostered a teamwork environment conducive to positive dialogue across the organization.
• Conducted approximately 200+ prescreening and final interviews for both the exempt and nonexempt level.
• Helped ensure that workers’ compensation program was in full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.
• Trained employees on the employment manual covering company policies, disciplinary procedures, code of conduct, FMLA policy and benefits information.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate'S Degree, Pre- Business