Head of growth & business operations

Grew lab test volume by over 15% in 6 months by establishing testing relationships with key medical facilities including The Heights Hospital, Skin 101 Medspa, Paradise Living, and over a dozen senior care organizations. Launched an outreach program educating clinicians at facilities like The Village, Belmont Village, and Resurge Pain on the value of molecular, wound care, blood, toxicology, and other testing to increase utilization and overall pathology. Maintained strong relationships with existing clients by quickly resolving issues and providing excellent customer service. Exceeded annual sales targets by leveraging relationships with decision-makers at major health systems and clinics. Implemented a CRM system to track client accounts and sales activity across the region, improving representative productivity. Conducted in-service presentations on new lab capabilities to large networks like Houston Transitional Care. Partnered with marketing to promote new screening options to senior living facilities and hospice organizations.

Manage day-to-day operations including budgeting, marketing, regulatory compliance, IT, community outreach, and in-house testing services.Develop strategies to attract new patients and grow the practice's membership.Ensure timely completion of projects related to onboarding clinicians, procuring equipment, obtaining licenses/accreditations, and bringing in-house labs online.Create systems to improve clinical workflow, patient engagement, and track quality/utilization metrics.Liaise between medical director and staff to boost productivity and morale.Utilize EHR systems and implement healthcare IT tools for care coordination and efficiency.Oversee medical billing processes, manage accounts receivable, and conduct revenue cycle analysis.Manage day-to-day billing operations, including claims submission, payment posting, and rejects follow-up.Ensure accurate coding for procedures and diagnoses prior to claim submission.Train billers on coding guidelines and payer requirements to minimize errors.Review Explanation of Benefits (EOBs) to identify trends for appeals and process improvements.Serve as subject matter expert on billing best practices.Retrieve and process discharged medical records for reconciliation.Scan, index, and perform quality checks on medical records and documentation.Support management of patient folder workflow queues (HPF, MPF).