Samuel Kendall Email & Phone Number

Evanston, Illinois, United States

Washington, Dc

- Developed and implemented the Strategic Communications and Organizational Change Management Plan for a $60 million agency-wide Program Management System for the Chief Information Officer that leveraged RPIE (Research, Planning, Implementation and Evaluation) and ADKAR Change Management methodologies.- Facilitated cross-functional workshops to develop integrated training, communications, and change management plan for international deployment. - Coordinated internal and external communication efforts on a global system release to 80+ operating units.- Worked with key stakeholders to provide executive engagement for system adoption.- Led a communications audit of the program to ensure the project's messaging aligned with the vision and needs of USAID missions around the globe.- Wrote and updated bulletins, brochures, official correspondence, memorandum, policies and procedures, talking points, briefing papers, congressional documentation and blogs.- Developed and maintained MetaPhase corporate marketing and internal communications strategy across multiple platforms to increase brand awareness with potential clients and potential future employees.- Used Google Analytics, Hootsuite, Facebook Analytics, MailChimp and URL shorteners to measure the effectiveness and impact of corporate content.- Managed six employees in the implementation of the marketing and internal communications strategies while coordinating with corporate leadership weekly using GoogleSuite and SmartSheet.- Drafted corporate press releases for MetaPhase Consulting.- Completed training from the Public Relations Society of America on Crisis Communications.

Phnom Penh, Cambodia

http://www.oiccambodia.org/- Oversaw multiple simultaneous fundraising campaigns raising $90,000+ per year.- Developed budget and communications strategies for eight different fundraising and awareness-raising campaigns.- Coordinated the preparation and dissemination of information and communications to external stakeholders, including donors, media, and government officials via email, print and video.- Used Google Analytics, Mailchimp and Hootsuite and other analytical tools to measure the impact of communications for different audiences.- Supervised five volunteers and one employee in four different countries, coordinating outreach, donor relations, event planning while producing fundraising documents and organizational reports.

Washington D.C. Metro Area

For the Department of States Bureau of International Information Program I was asked to work on multiple teams:- Initiated, produced, and delivered multimedia content, including video, blogs, and visual materials for multiple social media platforms in a time-sensitive environment.- Supported strategic communications planners by developing and carrying out an amplification strategy to reach specific international audiences.- Collaborated with strategic planners to ensure Key Performance Indicators were accurate and documented for oversight.- Used google analytics to measure awareness and understanding of content.- Monitored and analyzed multiple media streams in three languages to identify key influencers.

Washington D.C. Metro Area

For the Department of States Bureau of International Information Programs, I was asked to continue to work for the Interactive team:- Adapted marketing strategies using traditional and new media to increase participation and retention of audiences by 25%.- Built partnerships with other offices to ensure post-program content reuse for multiple online platforms.- Maintained and updated the external website with upcoming programs and information.- Analyzed live program and social media metrics to improve programming and outreach strategies.

Washington D.C. Metro Area

For the Department of States Bureau of International Information Programs, worked for the CO.NX (renamed Interactive) team on: Increased public awareness of programming and community engagement during live online programs.Proactively redesigned teams newsletter increasing opens by 5% and click-thru's by 10%.Improved understanding of how live stream programs could help other offices achieve their goals.

Managed team of five working on business intelligence research and knowledge management database.Ran pilot phase of internal database project with 10 employees to ensure greater applicability to organization.Conducted extensive and timely country and theme specific desk studies on development programming design.

Washington D.C. Metro Area

Central Asia Program: http://centralasiaprogram.org/ - Built and maintained organization’s website and social media presence.- Fashioned a multi-variable research database of English language academic articles on Central Asia.- Edited Central Asia Program publications to ensure scholarly standard was maintained.- Coordinated meetings, lectures, and conferences with academics and policy makers in Washington, DC.- Facilitated Central Asia Fellow program, bringing experts from Central Asia to live and study in the US.- Started and edited a short podcast on Central Asian issues with experts.- Ensured proper accounting for multiple grants that the Central Asia Program received.

Washington D.C. Metro Area

For my capstone practicum for M.A. International Development Studies program at George Washington University's Elliott School I worked with The Hunger Project on:- Formulated indicators and methodology for measurement towards a new international local governance index, which was used to create the UNDEF sponsored State of Participatory Democracy Report.- Coordinated an international Community of Practice of 200+ experts for consensus on indicators and methodology.- Wrote blog posts for the community of practice to maintain cross cultural communications and inform them of new developments in the field.- Prepared and guided consultations, as well as index testing, in India.- Researched and prepared new Local Participatory Democracy Index for The Hunger Project, UN Democracy Fund and the Community of Practice to use.

Washington D.C. Metro Area

Attended and documented Congressional committee hearings, InterAction, Haiti Action Committee, and USAID-PRM meetings.Facilitated meetings between members of Congress and Refugees International advocates.Analyzed US refugee and foreign aid policy towards specific countries organization was focused on.

Web Based

iShop4Microfinance was an innovative online portal where socially conscious shoppers could click through to do their normal online shopping. 4% of whatever they buy was donated to iShop4Microfinance. iShop4Microfinance would then donate the 4% to microfiance organizations like Grameen Foundation, Acumen Fund, ACCION International and Kiva. Coordinated the microfinance organizations that appeared on the website.Assigned contacts to members of the iShop4 team to ensure one voice communication.Created a Contact Relationship Management system to facilitate the ease communication between members and messages going out from the organization.Set up 6 person board with members from legal, advertising, microfinance, and internet communities.Ran day-to-day operations of iShop4 website and systems.

San Francisco Bay Area

Designed a new recruitment strategy for editing and translation groups Team Leaders that saw a five-fold increase in applications.Authored materials for publication, including monthly updates for Volunteer Editor and Translator Newsletter and blog content for the Kiva Website.Developed video documentation and curation strategy for all video and multimedia material.Created new position of video curator for creation and cataloging of videos to standardize the audiovisual outreach.

Tajikistan

- Trained 40+ employees of partner microfinance organizations, in Russian, on industry best practices.- Conducted conflict sensitivity assessments for microfinance institution Arvand Microfunds and CERISE Social Performance Index tool for IMON International.- Liaised between headquarters in San Francisco and three partner organizations on the ground to ensure timely communication.

Ukraine

- Managed a $1,600 grant for Konstantinivka General School that established internet access and a media club for the small village. - Created English Clubs and lessons for future English teachers at two local universities.- Taught courses on the Fulbright program to 25 university students on subjects including essay writing, letters of recommendation and resume writing.- Worked with the local UNDP office on English and Conflict Assessment classes for their staff.- Wrote multiple grants for a local Crimean Tatar library totaling around $500,000, then worked with them to get a Peace Corps volunteer to run the grants.

Greater Boston Area

-Developed language to combine Raisers Edge and Deltek information in a contact relationship management system.- Maintained information in Raisers Edge database to ensure reliability of reports.- Streamlined the logging of expenditures, donations, and other monies received in accounting software MIP.

Was responsible for organizing and filing documents. Trained and answered Costumer Service lines. Coordinated mass mailings. Took dictation and composed letters.

Anchorage, Alaska Area

-Completed a variety of environmental projects for federal, state, and non-profit project sponsors in Alaska. - Worked intensively in a team on diverse work sites.- Exercised problem-solving techniques to sustain positive group morale in sometimes harsh environmental conditions

Greater Boston Area

- Responded to constituent calls- Solicited contributions- Processed incoming mail- Coordinated mass mailings for the election of Deval Patrick for Governor.

Sierra Nevada

- Planned and carried out week long excursions for older kids. - Hiked, biked, kayaked 40 miles in the Sierra Nevada mountains.- Coordinated 10-25 upper teens to carry out tasks from cooking, to cleaning, to ensuring the safety of others.

Washington D.C. Metro Area

- Answered constituent phone calls and mail- Greeted visitors to the Congressman's office.- Conducted tours of the Capitol to visiting constituents.- Prepared weekly news synopses on Europe, Central Asia, and Latin America.- Aided in research on Medicare reform.

San Francisco Bay Area

- Coordinated new filing system for organizations documents.- Assisted in outreach and coordination with US Rotary Organizations.- Prepared PowerPoint presentations for US Rotary Organizations that would host Russian nationals.- Handled communications with US citizens who were currently and would be hosting Russians.- Performed other tasks as needed to bring Russian small business owners to the United States.

- Calculated daily profits.- Trained and operated in photo processing laboratory. - Addressed customers' complaints.- Executed sales.

Reno, Nevada Area

- Constructed homes. - Executed errands for the job site.- Trained and enlisted in finishing woodwork.

Masters

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