Samuel Paneto Email & Phone Number

• Oversaw independent adjusters handling severe commercial losses, ensuring timely and accurate resolution of claims.• Managed a team of examiners responsible for both commercial and personal claims, providing guidance and support in complex cases.• Led the development and refinement of KPIs to monitor and enhance team and departmental performance.• Conducted in-depth data analysis on severe loss trends, providing strategic insights to senior leadership.• Developed and maintained dashboards for tracking key metrics, facilitating data-driven decision-making.• Provided actionable recommendations to optimize claims handling processes, improving efficiency and accuracy.• Facilitated quarterly and annual performance reviews, aligning team objectives with strategic goals.• Directed continuous training and professional development for the property team.• Assisted in the onboarding and training of new team members.• Collaborated with claims leadership on cross-departmental initiatives for complex claims.• Compiled and submitted claims data to regulatory and insurance organizations

• Supervised and ensured the quality of work produced by staff adjusters and independent adjusting firms handling complex commercial losses.• Assisted examiners in developing action plans for handling severe commercial claims, ensuring comprehensive and fair resolution.• Analyzed claims data to identify trends, resulting in improved cycle times and cost efficiencies.• Led the maintenance of yearly CAT planning documents and coordinated efforts during catastrophic events.• Collaborated on the implementation of IoT devices for risk management, enhancing loss prevention and data collection efforts.• Played a key role in the evaluation and rollout of a new claims system

● Led investigations and determined coverage for complex property losses, ensuring accurate and fair claims resolution.● Estimated the value of losses using the Xactimate estimating system.● Collaborated with experts on escaped liquid fuel losses to ensure proper application of coverage and assignment of claims made by third parties.● Played a key role in training new adjusters and developing team capabilities, improving overall team performance.● Performed coverage research through the PLRB and reviewed applicable case law to resolve coverage questions.● Participated in Examinations Under Oath and provided legal counsel advice on direction of questioning based on evidence presented.● Testified at trial and depositions giving a detailed explanation of claims handling and coverage decisions.

● Directed the work of CSRs within the FNOL unit, providing training and development to enhance team performance.● Served as acting supervisor when requested by management of Amica in the absence of managers and supervisors.● Assisted in refining the claims process, improving efficiency and customer satisfaction.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Business Administration, Summa Cum Laude

Activities and Societies: Delta Mu Delta International Honor Society Graduated summa cum laude. Awarded President's list during each term.

Diploma