Samuel Phillips Email and Phone Number

-Cooperated in all facets of Zenful, a mission-driven streetwear clothing brand dedicated tocombating rising mental health issues and suicide rates, contributing to over £15,000 raised formental health charities, including Mind.-Developed and implemented effective marketing and sales strategies, significantly boostingbrand recognition and revenue growth.-Managed the production and execution of social media campaigns, resulting in increased onlineengagement and community growth.-Designed and curated clothing collections that align with the brand’s core message,strengthening customer loyalty and connection.-Fostered partnerships and collaborations with influencers and mental health organizations,expanding Zenful’s impact and outreach.-Directed charitable initiatives, ensuring alignment between brand activities and philanthropicgoals, and enhancing Zenful’s reputation as a socially responsible brand.

In my capacity as a Specialist Engineer at Volume Network, I played a key role in delivering advanced digital marketing and signage solutions. My responsibilities included product demonstrations, hardware and software installations, client relations, planned preventative maintenance, problem-solving, and issue de-escalation.**Key Responsibilities:**- **Product Demonstrations:** Conducted comprehensive product demonstrations, educating clients on features, benefits, and applications.- **Installations:** Executed hardware and software installations, ensuring seamless integration with existing systems and providing technical support. - **Client Relations**: Maintained strong relationships with clients, providing primary contact/technical lead and superior customer service.- **Planned Preventative Maintenance**: Proposed and implemented maintenance schedules to enhance system performance and longevity.- **Problem Solving:** Diagnosed and resolved technical issues promptly, minimizing downtime and ensuring uninterrupted service.- **Issue De-escalation:** Managed and de-escalated client issues professionally and efficiently, ensuring positive client experiences.**Skills and Qualifications:**- Technical proficiency in digital signage hardware and software.- Excellent communication and presentation skills.- Strong client relationship management abilities.- Effective problem-solving skills with a proactive approach.- Experience in planned preventative maintenance and technical support.- Ability to work independently and in a team in a fast-paced environment.

As a Delivery Team Leader at Maker & Son, I have coordinated in the sale of high value goods and after service to extremely satisfied customers, whilst also being crucial to customer sales retention through problem solving and coming to resolution.**Key Responsibilities:**- **Sales Coordination:** Managed and coordinated the sale of high-value goods, ensuring smooth transactions and timely deliveries.- **After-Service Support:** Provided outstanding after-service support, addressing client needs and inquiries promptly and effectively.- **Customer Satisfaction:** Maintained high levels of customer satisfaction through attentive service and proactive communication.- **Problem Solving:** Identified and resolved issues efficiently, ensuring customer concerns were addressed to their satisfaction.- **Sales Retention:** Played a crucial role in customer sales retention by building strong relationships and delivering reliable support.- **Team Collaboration:** Worked closely with the delivery team to streamline processes and improve overall service quality.**Skills and Qualifications:**- Strong organizational and coordination skills.- Excellent communication and interpersonal abilities.- Proven problem-solving skills with a focus on customer satisfaction.- Experience in sales support and after-service management.- Ability to work effectively within a team in a fast-paced environment.- Customer-centric approach with a commitment to excellence.

During my time at EJ Appliance Support I started as a junior sales rep and within five months I was promoted to the floor manager of 8 staff members. My responsibilities included:-Assisting with employee needs and promoting better performance by creating incentives and maintaining a good working environment. -Using CRM systems to manage customer data sets given to employees.-Overseeing the hiring process- Advertising the positions, coordinating interviews and training new members of the company.- Monitoring the performance of employees and ensuring targets were reached.Managing a team of this size quickly developed my leadership skills and managerial qualities, also highlighting the importance of quality customer care in a sales environment.