Establish short and long term organizational goals, objectives, strategic plans, policies, operating procedures, and monitor and evaluate operational effectiveness. • Oversee revenue producing team and maximize productivity.• Ensure that all sales targets are over-achieved.• Monitor implementation of SOP by sales staff for effective customer interactions • Stay updated on activities and projects launched by competitors • Train staff to deliver excellent customer service.• Monitor the maintenance of office with the help of Admin and project team • Engage in weekly discussions and meetings with team for effective operations

• Address customer service issues and ensure all requests are duly complied with• Interact and develop a rapport with all external/internal constituents of customers at all levels to maximum customer retention, achievement of revenues and overall customer satisfaction• Provide resolution to customer complaints• Analyse problems, prioritise action areas to enable quick and effective service• Observe, identify and highlight top customer dissatisfaction areas to avoid repeat service issues

responsibility of 5 stores in Ahmedabad and Gandhinagar, Lead the team of professionals in handling inventory and training new recruits.

worked as an integral part of the team that set up the first outlet in Surat