Head Of Operations
Current Responsible for the Development, Delivery, Profitability & Customer Satisfaction of all Events Innovate,Develop and deliver world-class events, both online and onsite , that allow for innovative and unique partner, player ,target audience and team experiences. Develop newer ways to execute 2D online events enhancing customer experience and engagement in real time. Manage and lead event planning, team execution through detailed action/project planning, regular core planning team calls, facilitating debrief, designing, planning and executing site visits, and coordinating stakeholders and planning team members around key decision points. Continue to build expertise in and evolve our approach to event operations through critical reflection, human-centered design, and relevant professional development that will facilitate strong and increasingly efficient program design and execution. Overall responsibility for budgets including preparation, negotiations, accurate and timely monthly forecasts, alert management about risks and deviations to plan, and make recommendations for corrective action Actively participate and lead process of reviewing and enhancing event features and programs by analyzing client feedback. Mentor, manage, and train the event operations team on best practices in flawless event production and client management and retention. Manage all vendor/supplier and client realtionships and negotiations,accountable for business Commercials and responsible for the creative, technical, and logistical procsses involved in production and execution of international and national level events. Manage internal teams, external vendors/suppliers and other contributors to exceptional levels of execution of all assigned deliverables and programs – on schedule and within budget
