Samuel Premkumar Email & Phone Number

Samuel Premkumar is an experienced Business Operations Management professional with over 18 years of global experience across retail, e-commerce, KPO, and BPO sectors. He currently serves as an Operations Manager at Amazon MENA in Dubai, where he leads strategic programs to drive revenue growth and enhance customer experience.Key highlights of his career include:Extensive experience in business operations strategy, revenue growth, and operational excellence.Currently leading strategic initiatives at Amazon MENA, including the launch of Product Setup Services and Brand Catalogue Completeness programs, generating significant revenue and product growth.Previous roles at Amazon India, where he managed various operations including Retail Business Services, Pricing Benchmarking, and C-returns workstreams.Prior experience in leadership positions at companies like Infosys BPO, CSS Corp, Convergys, and E4E Inc., working on projects for major clients such as Honeywell, BMC, Microsoft, and Symantec.Strong track record in implementing innovative solutions, improving operational efficiency, and managing cross-functional teams.Educational background includes a B.E. in Electrical & Electronics from Anna University, complemented by technical skills in ITIL V3, MCSE, CCNA, and PMP.Samuel's expertise lies in strategic business planning, P&L management, supply chain optimization, and driving operational excellence across diverse industries and global markets.