Samuel Raafat Email and Phone Number
At Hiway Technologies, our team's expertise in professional 3D printing technologies drives customer success. Overseeing sales and technical service support, we ensure clients are equipped with advanced solutions, from flatbed and UV printers to intricate 3D scanning systems.Mastery in installation, operation, and customer training, paired with strategic supplier and client communication, propels our service quality. Our dedication to technical excellence and continuous improvement positions Hiway Technologies at the forefront of the digital fabrication industry.
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Technical Support ManagerHiway Technologies Jun 2019 - PresentCairo, Cairo, Egypt Develop Sales & Technical Service Support for professional 3D printers, UV printers, casting line machines, and 3D scanners. (Flatbed Printer Sun innovation , IQDEMY Machine and DCS UV printers , 3D SYSTEMS PROJET (1600,2500,3500,3600,CPX, 6000,7000 ) & ENVISIONTEC ( MICRO , VIDA , PERFACTORY , 3SP , ULTRA , VICTOR ), Formlabs , DigitalWax and SHAREBOT 3D printers and also 3D Scanners (handy scanners (Artec 3D , laser scanners Shinning 3D , medium and long rang scanners Riegl 3D scanners ). Install, operate, and train customers on machines. Manage Suppliers & Customers communications. Deliver customer technical requirements through studying competitors’ offers and specifications. Manage spare parts stock. Address and solve customers’ problems & complaints effectively in a timely manner. Plan & manage tasks, time, team & resources to avoid any potential problems onsite. Ensure all materials and work comply with client specifications and requirements. Comply with occupational health and safety standards and rules. Supervise any required outsourced services & fabrications. -
Maintenance EngineerFreeway Egypt Jun 2016 - PresentCairo, Cairo, Egypt Maintenance of 2D large format printers (HP & Epson), 2D large format scanners (Contex & Vidar), and T-shirt printing machines (Brother GTX models). Install, operate, and train customers on machines. Manage Suppliers & Customers communications. Manage spare parts stock. Address and solve customers’ problems & complaints effectively in a timely manner. Comply with occupational health and safety standards and rules
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TrainingEnvisiontec Jun 2019 - Jul 2019Germany -
Maintenance EngineerTechno Group Sep 2012 - May 2016Cairo Governorate, Egypt Maintenance of inkjet expiration date machines (VideoJet models) and production lines. Travel to various governorates for machine maintenance. Provide 24/7 on-call support. Work under high pressure in diverse factory settings. Manage spare parts stock. Comply with occupational health and safety standards and rules.
Samuel Raafat Skills
Samuel Raafat Education Details
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Electrical EngineeringComputers And Automatic Control Systems
Frequently Asked Questions about Samuel Raafat
What company does Samuel Raafat work for?
Samuel Raafat works for Hiway Technologies
What is Samuel Raafat's role at the current company?
Samuel Raafat's current role is Technical Support Manager on Hiway Technologies.
What schools did Samuel Raafat attend?
Samuel Raafat attended Electrical Engineering.
What skills is Samuel Raafat known for?
Samuel Raafat has skills like Computer Hardware, Hardware Support, Adobe Photoshop, Autocad, C++, Data Analysis, English.
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