Customer relations:1. Interact with the customer's on a day to day basis to resolve any queries arising in the production department and to reply them back.2. Answer to customers' queries and meet their requirements.3. This involves contacting customers through emails, phone calls, or via video conferencing.4. Interact with the production team and understand their requirements.5. Raise an invoice to the customer when a job is finished.6. Visit the customer personally whenever possible to understand their process better and to share the knowledge.7. Address a feedback that is received from the customer and ensure preventive measures are put in.8. Ensure timely delivery of jobs with quality.9. Ensure the SLAs are strictly followed.10. Ensure there is no deviation from the standard operating procedures.11. Report to the Vice President.

1. Interact with the customer's on a day to day basis to resolve any queries arising in the production department and to reply them back.2. Answer to customers queries and meet their requirements.3. This involves contacting customers through emails, phone calls, or via video conferencing.4. Interact with the production team and understand their requirements.5. Raise an invoice to the customer when a job is finished.6. Visit the customer personally whenever possible to understand their process better and to share the knowledge.7. Address a feedback that is received from the customer and ensure preventive measures are put in.8. Ensure timely delivery of jobs with quality.9. Ensure the SLAs are strictly followed.10. Ensure there is no deviation from the standard operating procedures.11. Report to the Customer Service Manager.

1. Manage a team of highly qualified language editors.2. Maintain status reports.3. Ensure timely delivery of jobs with quality.4. Interact with the Production Manager and the Customer Service Executive and understand customer needs.5. Ensure the feedback received from the customer is disseminated to the team and preventive measures are put in.6. Understand training needs of the team, and send them for regular training events.7. Do yearly appraisal for the team members.8. Report to the Production Manager.

1. Manage a team which comprises of copyeditors, preeditors, paginators, graphics operators, proof readers, qcers, etc.2. Maintain status reports.3. Ensure timely delivery of jobs with quality.4. Interact with the Customer Service Executive and understand customer needs.5. Ensure the feedback received from the customer is disseminated to the team and preventive measures are put in.6. Ensure the feedback report is circulated once a week to the team.7. Understand training needs of the team, and send them for regular training events.8. Do yearly appraisal for the team members.9. Interact with the Customer Service Executive to understand the needs of the customer.10. Report to the Production Manager.

1. Resort development.2. Labour management.

1. Administration and Office management.2. Labour management.

1. Administration and Office management.2. Labour management.