Samuel Ramkisson Email & Phone Number

West Palm Beach, Florida, United States

-Address issues pertaining to missed pickups and late deliveries (and a plethora of other delivery issues.)-A general point of contact for escalation due to service failures which includes but is not limited to lost, damaged, and late shipments.-Contacting stations regarding customers’ shipments to resolve a case or to aid the investigations department (such as details on lost shipments or fact-findings.)-Facilitate last-mile deliveries with third-party services. -Providing excellent customer service while adhering to company policy. Customer Support Specialist (September 2021 - November 2021)-Provide general shipping practices for golf bags, luggage, skis, and snowboards. -Give actuate pricing for domestic and international shipments with partners (FedEx, UPS, and DHL.)-Receive feedback from customers to obtain a tenable solution. -Maintain daily inbound call quotas and take accurate notes for the resolutions department and other specialty departments.-Answering tickets within Zendesk

Pompano Beach, Florida, United States

-Offer pressure-free customer treatment.-Promote BMW as a brand and highlight its product superiority.-Inform customers about product specifications.-Perform product-related sales process tasks in close alignment with the Client Advisor.-Manage the test drive process.-Ensure that the product knowledge of the dealership staff is of a high standard.-Used IT tools to troubleshoot connectivity on new and used BMWs (Andriod Auto, Apple CarPlay, & Hotspots)-Was the primary contact for customers when resolving usability issues (Spotify, Apple Music, BMW Apps, etc.)-Configuring BMW GUI and Wireless entry (KeyCards, Fobs, & Mobile devices)-Participated in various News media (BimmerPost, BMW Blogs, Yelp, Facebook, etc...) and encouraged their use within the dealership.-Manage the BMW & MINI Encore process.

Fort Lauderdale, Florida

-Was responsible for editing and managing employee timecards (175 to 250 daily.)-Responded to payroll correspondence via phone and email. -Assisted with employment verifications. -Worked with field employees and managers to ensure timecard accuracy and timely submissions.-Processed stop payments, assisted with the setup of direct deposits and troubleshooting; payment submission (bonuses, incentives, etc.)-Ran and managed reports using payroll software (Workday, skylight, etc.) -Exhibited advanced knowledge of Word, Excel, and Google Suite. -Was responsible for setting up and managing Tax accounts for the company (Multi-state.)-Managed and edited company payments using Netsuite (CRM.) -Worked alongside the payroll manager in submitting and closing payroll (20,000 Employees.)

Miami/Fort Lauderdale Area

-Troubleshoot networks and various technological equipment on campus.-Educated staff and students on new or existing technological equipment.-Assisted in setting up and installing OS on computers (MAC and Windows.)-Installed Printers/Fax machines (IPP, WiFi, and AirPrint), phones (PoE), audio equipment, and other electronics. -Configuring and troubleshooting handheld devices such as tablets and mobile phones (Android and Apple.)-Responsible for connecting and managing staff on school servers. -I prepared students and staff for testing and standardized testing procedures.-Responsible for the inventory of over 2000 pieces of equipment. -Sent memos to staff and students regarding new security features/procedures. -Did various substitutions for other responsibilities when necessary.

Fort Lauderdale, Florida

-Maintained maximum security throughout the premises and reported suspicious activity to the appropriate manager. -Timely incident report documentation -Follow directive of local authorities for investigations -verify all personnel entering the premises -Performed exterior patrol through perimeter checks around the compound.-State of Florida USO Security officer training (40 hours) -State of Florida Security License class “D” LN: D1614017 Status: Active

Coconut Creek, Florida

-Assisted Broward College students with questions related to classes, homework, tutoring, services and technology issues. -Provided excellent customer service in a fast-paced environment. -Quickly and efficiently resolve customer issues.

Food preparation, serve food, and customer service.

Animal care taker and ground maintenance

Data entry, clergy work, filing, and customer service

Bachelor’S Degree, Psychology

Activities and Societies: Sigma Alpha Pi ( National Leadership society)I am proud to say that I am part of the National Society.

Associate’S Degree, Pre-Pharmacy Studies

Activities and Societies: Pharmacy Club ( secretary of club) , Student Government ( Director of Events)- As a member of Broward College.