Responsible for the development and execution of the startup’s mission and vision. Managed projects with small teams to deliver on mission to support people, companies, and nonprofits in their Leap to create value.• Developed a culture of safety, innovation, and continuous improvement.• Championed the adoption of Agile Scrum and successfully closed over 200 stories.• Directed recruitment, onboarding, and retention strategies of small project teams.• Designed manual resume review process and algorithm to establish transparency, awareness, and accountability in the process to identify more candidate matches.• Hired and managed small teams for project research and facilitation of digital literacy training.

Provided solution design, consulting, and analytics support on complex projects in need of support to complete objectives. Collaborated cross-functional teams to develop and implement enterprise-wide solutions benefiting a workforce of over 230,000 employees. • Spearheaded the development and validation of an algorithm to standardize officer titles for national and international employees.• Orchestrated data strategy and oversaw quality assurance processes to ensure over 97% data accuracy for a complex and high-visibility enterprise project.• Advised leadership on outcomes and key results, decision support, and organizational alignment.• Managed over 30 datasets and utilized SAS, Excel, and Tableau to derive actionable insights.• Demonstrated Agile principles to foster a culture of shared feedback and continuous improvement.• Mitigated design risks by ensuring compliance with internal policies, procedures, and knowledge articles.• Updated employee report, resulting in a 70% reduction in report size and improved accuracy.• Enhanced process to ensure 100% of critical deliverables were delivered within one day of the target date.

Developed and supported analytic approaches for remediation strategies within the Customer Remediation Center of Excellence. Partnered with subject matter experts to conduct root cause analysis, identify impacted populations, and estimate experience impact.• Organized the development and implementation of a simple framework to categorize customer experiences and reduce risk of overlooking customers in remediation efforts.• Created and led simulations to ensure remediation issue was resolved.• Played support role in project teams to help complete code and move projects forward.

Ensure safe and legal handling of regulated materials for inbound and outbound shipments; including proper separation, palletizing, loading and storage.

Supported the management, research, and resolution of data conversion issues that stemmed from the integration of acquired insurance portfolio data.• Led BO to SAS code migration to enhance speed, accuracy, and capacity of data validation tasks.• Implemented a process to manage JIRA tickets and identify which tickets required clarity or prioritization.• Improved data accessibility by automating the cleanse and compilation of multiple text files into centralized datasets.

Provided strategy and user support for the Analytical Data Warehouse. Ensured monthly completeness and accuracy of production data sets used in data modeling and regulatory reporting.• Validated SAS data sets to ensure alignment with ETL expectations.• Analyzed trends, researched outliers, updated documentation and presented results of ETL audits to support data governance and stewardship.• Enhanced file transfer process by adding validation checks and creating new audit reports.

Supported strategy, operations, and risk management of the Traditional HARP fulfillment site. Consulted with all levels of leadership to maintain performance, set forecasts, and implement change.• Facilitated meetings, helped draft procedures, and developed reports to support a culture of consistency, awareness, and accountability. Culture helped reduce cost per loan by 13%.• Provided discrete and confidential decision support to align fulfillment site with declining volume forecast.• Participated in P&L reviews and helped to communicate budget strategy to front line managers.• Created an effective reporting process to reduce rate lock extensions by over 9%.• Partnered with a cross-functional team to work across lines of businesses to transition site from a centralized fulfillment model to a divisional fulfillment model.• Managed a group that created, tested, and implemented macros to increase productivity and quality.

Review risk exposure for potential disparities in application activity. Manage reporting and analytics to improve mortgage application and pricing behaviors. Partner with Legal, Retail Finance, and Servicing to manage the calculation and delivery of rebates and remediations.• Managed operations to distribute letters and checks for a $75MM remediation project• Designed queries and reports to facilitate meetings and solve for egregious compliance issues• Supported and enhanced mortgage pricing and repricing policies and processes

Assess and identify risk exposure to potential disparities in application decisions, internal loan modifications, or government (HAMP) loan modifications.•Developed audit process to ensure the accuracy of Leading the Way Home waterfall data•Successfully modified HAMP reports to monitor for disparate impact and track modification activity on a semi-annual basis•Conducted spatial analysis to observe industry decline of application rates in the United States by race

Assist with the development of marketing information system used to support Ag and Construction marketing teams. Helped develop lead selection and monitoring process to increase market share through targeted multi-touch campaigns.•Collaborated with consultants to automate, audit and publish reports. This project increased run-time efficiency by an average of 85%.•Developed SAS macros to increase the efficiency of data manipulation, report creation, and marketing research.•Helped train team members on SAS reporting processes and tools.

•Created thematic maps to assist with branch lease renewal and relocation strategies for an initiative that identified and accomplished over $100 million in savings.•Analyzed information needs of market managers and consultants to provide business intelligence for decision support.

•Analyzed business needs and gathered requirements to develop and improve Crystal Reports.•Mined data warehouse tables to develop new executive level and ad hoc reports used for auditing.•Analyzed, designed, tested, and implemented system enhancements for the AWD system.•Tested E-File workflow system and reported results using Quality Center.•Provided maintenance, support, and administrative functions for the AWD system.• Assisted consultants with the development of a reporting tools.