Information Technology Intern
Peachtree City, Georgia, United States
Utilized ESET Endpoint Security to monitor and assess computers within the network, ensuring operational status and security compliance.Employed TeamViewer to remotely access computers requiring software updates or malware removal, swiftly restoring optimal functionality.Designed and distributed controlled phishing simulation emails to evaluate employee awareness and enhance cybersecurity posture.Collaborated effectively with team members, contributing to timely issue resolution and efficient technical support.Maintained comprehensive documentation of interactions, troubleshooting steps, and resolutions.Proactively stayed updated on industry trends, suggesting process improvements based on emerging technologies.