Samuel Relyea Email & Phone Number

⦁ Resolved billing issues efficiently, ensuring customers receive accurate and error-free documentation regarding water usage.⦁ Proactively identified and cleared exceptions to prevent delays in work order completion, enhancing operational efficiency and customer satisfaction.⦁ Responded to 311 calls to address customer concerns with water services, providing clear solutions and responsive support.⦁ Collaborated with field staff to resolve issues impacting service work completion, contributing to smoother operations and faster issue resolution.⦁ Produced detailed reports and managed data using Adobe Acrobat and Microsoft Excel, maintaining high standards of accuracy and organization.⦁ Directly liaised with supervisors and technicians to clarify order details, expediting issue resolution and ensuring consistent communication.⦁ Provided support on special requests from supervisors, assisting technicians in the field with complex cases and operational challenges.⦁ Conducted thorough reviews of completed work orders to verify that customers received correct and updated billing information on time.⦁ Demonstrated strong communication skills by effectively composing and responding to emails across multiple departments, including field operations, supervisors, technicians, and peers, ensuring timely follow-up and clear information flow.

Facilitated reconnection of installations pertaining to client's cable and internet service.Provided essential equipment to access service like modems, DTAs, and cable jacks.Performed installation of house wiring as required like RG6 specific cable lines, and Cat5 cables, and attic feeds.Assembled communication equipment such as wiring, switching equipment, and power apparatus.Connected components to exterior cable systems and tested connections for adequate power and functional links.Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.