Monitor and maintain the M365 subscription of MITACORCreate and delete user account in related in M365Manage shared folder in SharePoint and MS TeamsResponsible to IT related issue or request of MITACORParticipate for improving the develop application of the companyResponsible to create new tenant to the M365 for the new client of MITACORParticipate in preparing proposal to the clientParticipate in interviewing new applicant

Configure Ext number using Cisco Unified CMA dministrationConfigure Cisco Jabber Account (for desktop, Phone and Tablet)Install, support and maintain new server, network hardware, and software infrastructure.Perform basic and more complex troubleshooting, backup, archiving, and disaster recovery.Assist Regional IT Office in the implementation of any IT developments and undertaking project work for the Company, when and if needed.Point of Contact for new Office integrationSecond level Support for MEA regionMaintain Infrastructure Equipment inventory manage hardware life-cycleMonitor and Maintain infrastructure stabilityResponsible for general technical support for end-users. Assists user to resolve computer-related problems, such as inoperative hardware or software.Perform on-site and remote technical supportPerform Incident resolution, Problem Determination and Root Cause Analysis in accordance with Service Level Agreements. Additionally, provides in-depth diagnosis for operating systems software/hardware failures and develops solutions.Identify the problem of the hardware if it is possible to fix internally or need to send to the server center.Resolve minor problems related to network printers and escalated major printer issues to the vendor.Completing internal user moves including phonesCreating and Deleting domain account in active directory (user id and email account)Give permission to the share drive from active directory or directly to the file serverInstall and configure the machine for the userConfigure smart phone for the user (cisco jabber and email)Responsible to make sure all machine is updated (Windows update and Anti-Virus)Monitor the backlog of the issue logs by the user for the RegionCoordinate to all Local IT for 16 offices for the incoming and outgoing projectResponsible for procurement for all IT related equipment'sCoordinate project from global team.Help Service Desk Manager to Forecast budget in MEA region