Assisted in the management of daily operations, ensuring smooth and efficient workflowResolved customer complaints or concerns promptly, ensuring high levels of customer service at all timesAssumed managerial responsibilities in the absence of the manager, overseeing all aspects of operationsCreated training materials and conducted training sessions for new hires on company policies and proceduresAnalyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordinglyManaged cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies