It Support Technician
CurrentPerforming functions across range of managed IT services for multiple clients, both on-site & remote, including; - Level 1 & 2 IT Helpdesk support - Design & implementation of cloud-based solutions (i.e. Microsoft SharePoint). - Network hardware configuration (i.e routers, switches, UPS', RPS', and IoT devices). - Domain & DNS registration and record management. - VoIP systems implementation & management (i.e. 3CX, & Vcontrol). - Sophos security software administration. - Security incident investigation & response