Sam Royal Email & Phone Number

Brentwood, Tn, Us

Merchandising Project: Merchandising Business Improvements ~$200k budgetRetail Systems Project: One Key Solutions ~$100k budgetRetail Systems Project: Toshiba Service Now Integration ~ $400k budgetInfrastructure Project: HCI Lifecycle ~$1M budget Infrastructure Project: Microsoft Teams Room and AV Expansion ~$115k budgetInfrastructure Project: New Hire Laptop Deployment 2023 ~$900k budgetInfrastructure Project: SCCM Refresh & Server OS Upgrade ~$200k budget- Planned and managed project to upgrade Tractor Supply's SCCM server environment and migrate existing SCCM tool to new environment, while simultaneously configuring new policies and settings within SCCM to drive towards overall maturity using SCCM- Managed budget (~$180k), project schedule/plan, vendor, and resources- Utilized Planview Portfolios, Planview ProjectPlace, Ariba, and SAP to plan and manage projectInfrastructure Project: Laptop PC/Refresh 2022 ~$1.7M budget- Managing project to: replace all employee laptops that are "End of Life" and replacing with new laptops, 2) develop and test Windows 11 image to prepare for organization-wide rollout in 2023, and 3) deploy test tablet machines to District Managers (DMs) and gather user experience feedback to decide which mobile device will be rolled out to DMs in 2023. - Assigned this project while in the middle of execution phase and managing through project closure- Managing budget (~$1.3M), project schedule/plan, and resources- Utilizing Planview Enterprise One, Planview Project Place, Ariba, and SAP to manage project

Deerfield, Illinois, Us

Project Manager:- Planned and managed Agile application upgrade - Managed budget (~$200k), project schedule/plan, vendor, and resources (onshore and offshore)- Utilized Microsoft Project, Ariba, SAP and internal PM tools throughout project to meet requirements and deadlinesScrum Master:- Facilitated scrum events and coached team members in best practices in scrum - Managed JIRA board as team progressed through iterations- Worked closely with Product Owner, Tech Leads and overall scrum team

Deerfield, Illinois, Us

- Accepted into the Leadership Development Program (LDP) at Hillrom (acquired by Baxter) with a focus in IT- Hillrom's LDP is a two-year program with four six-month rotations in different areas: My rotations: 1) Enterprise Application Integration 2) Operations Excellence (Application Support) 3) Application Optimization 4) Project Management- Assisted in creating a Sharepoint Site specifically for the LDP across all functions in order to have a single site that helps onboarding, networking, and professional development- Assisted in Hillrom's initial efforts to begin an internship program within IT and gained experience being in a mentorship role to one of the two interns we hired the first year

Deerfield, Illinois, Us

- Gathered licensing, support, and infrastructure costs data for the applications in our environment- Modified this data to calculate average yearly costs for the types of costs stated above- Created reports in Salesforce from this data to show the different costs along with different fields for the applications such as status of application, business area of application, and which applications will retire soon- Created a dashboard in Salesforce with visuals that displayed different views of the data I gathered- Provided our leadership team this dashboard to have an overview of our applications' costs and to assist in the alignment with our new acquiring company, Baxter

Deerfield, Illinois, Us

- Transformed eight previous application support dashboards into two that looked at the same data in a more useful and robust way- Manipulated reports regarding application support data (incidents, service requests, change requests) into the correct format in order to display them on the dashboard with the ability to narrow down the data to each of Hillrom's application support teams separately - Created similar dashboards to those stated above, but with data representing each of Hillrom's global regions and with the ability to narrow down the data to the specific site- Gained reporting and analytics exposure in the Remedyforce tool within the Salesforce platform- Researched and gave recommendations on what policies would fit well with our organization in regards to O365 Groups and Azure External Guests Governance- Gained exposure to the O365 and Azure admin centers while implementing our governance strategies

Deerfield, Illinois, Us

- Gained exposure to API development through job shadowing, completion of the Mulesoft Foundational Training, and completing assignments that helped with API design, build, and deployment- Learned XML, JSON, RAML formatting - Worked with API testing tools to test API GET, PUT, POST, and PATCH calls- Participated in Customer Success Review with Mulesoft as Hillrom moves to an API-led network- Participated in EAI strategy meetings to help create the technical roadmap of the team moving forward- Created Center for Enablement (C4E) Landing Page on Sharepoint that is a central hub for developers and business users to: see Hillrom's API inventory, make API requests, and to see metrics on API usage

Carmel, In, Us

- Planned and managed data management process improvement project that will convert about 30,000 rows of software licensing excel data into our Cherwell Asset Management (CAM) platform- Participated in demos and familiarized myself with the Cherwell tool to understand best practices for MISO to utilize all aspects (analytics, reporting, purchasing) of the Cherwell solution - Performed data backup, clean up, collection, and preparation in order to migrate the data - Spoke with internal teams as well as our Cherwell vendor to plan and orchestrate the project- Created flow diagrams to show the current processes before the project was implemented- Documented the migration and new software licensing process with WLI's to standardize the process moving forward- Improved data integrity by cleaning up and accurately developing CAM database with machine, user, and licensing data so that MISO can utilize the license analytics and reporting tools within CAM- Assisting IT Asset Management team with on-boarding and everyday asset management tasks- Created CAM process documentation to assist the future users of CAM

Indianapolis, In, Us

- Orchestrated research and evaluation on Salesforce applications that could assist in automating our fundraising processes- Participated in demos of these Salesforce applications to see which platform would help us meet our requirements- Provided my input and opinion on what platform would work best for the organization- Utilized the Lightning Salesforce solution to enter fundraising data and perform data clean-up tasks- Solidified long-term data consistency and organization by completing multiple projects to standardize data

- Worked closely with CFAs, CPAs, and the founders of this wealth management firm that has over $1B total under management- Completed operational back office, research, and advising tasks- Responsible for creating, managing, and maintaining large balance accounts- Assisted in the transition and implementation of a new financial software platform

Dublin 2, Dublin, Ie

- Assisted with hardware and software troubleshooting across entire factory floor and office space- Assisted in EOL process that replaced used hardware with newer, up-to-date machines- Learned the importance of IT in manufacturing processes- Experience with imaging, encrypting, break/fix, and customer service- Software Experience: Active Directory, System Center Configuration Manager

Indianapolis, In, Us

- Hardware and software troubleshooting for entire campus- Assisted with equipment set-up/tear-down for events on campus- Learned the importance of IT within a college campus and organization- Experience with Salesforce platform for the ticket-management system