Authoritas is a provider of Search Engine Optimisation monitoring enterprise solutions, specialising in software designed to help maximise organic traffic that converts. Within this company, I work as a Client Success Manager; acting as the bridge between Authoritas and the high profile brands that we service.Duties:- Handling the needs and requirements of 40+ clients across various different regions, with a total portfolio value of >£660k.- Keeping pace with enterprise, market defining brands who are all the forefront of modern SEO strategy.- Cultivating strong relationships founded on trust and transparency.- Regularly scheduling onsite and online meetings with decision makers and C-Level; to understand how our product would best complement a customer’s organic growth plan and advising accordingly.- Providing ongoing training as well as project support, often to large groups upwards of 15-20 individuals.- Adding value by upgrading the existing client base.- Working as an extension of the Sales team, ensuring that all new clients receive a smooth transition from acquisition, to onboarding and then into maintenance.- Collating client feedback and liaising directly with the senior Development Team, as well as the Company Director to provide an invaluable steer on how to keep our product strong, reliable and relevant in a highly competitive industry.- Attending and participating in some of Europe’s biggest SEO industry events, assisting the Sales team with attracting and speaking to prospects.Achievements:- Maintained an average retention rate of >95% month on month.- Increased the MRR of key partners, including 100% upgrades.- Account managed a wide-ranging client base across the UK, US and EU.- Spearheaded new internal reporting structure to effectively track and measure churn.

Following 3 years as B2B Marketing Manager or UK and Ireland, I was given the opportunity to take on more responsibilities, being promoted to head up the entire wholesale operation for Comfort Click Ltd. Comfort Click is an international e-Business Company, specialising in health, wellbeing and beauty products.Duties:- Leading the development of the wholesale business across the worldwide Health and Wellbeing sector.- Developing new relationships and maintaining satisfaction with clients and third parties alike.- Orchestrating creation of major company websites.- Implementing effective multi-channel marketing plans through SEO, SEM, Social Networking, Affiliation and PR, to build client database and increase revenue.- Handpicking media partners to generate the best brand exposure and engagement.Achievements:- Average deal size £1.5k. Largest single deal: £7.1k- Best single month in Comfort Click history: £82.5k versus 44.6k target (Aug 2017)- Successfully managing clients in more than 12 different European territories.

After 5 months, my directors promoted me to B2B Marketing Manager UK and Ireland for a new business venture that they had set up. Vitenza Ltd was a wholesale focused company, specialising in health, wellbeing and cosmetics products.Duties:- Leading the development and implementation of the marketing strategy in the UK and Ireland.- Responsible for the marketing KRAs for customer acquisition, conversion and retention.- Growing brand awareness by working alongside other businesses, writing for leading industry magazines and partnering with influencers within the trade.- Organising and overseeing trade events and major projects with key clients.- Sourcing new channels for sales.- Managing budgets, profit and loss for the UK and Ireland.Achievements:- Average deal size: £2k. Largest single deal: 10.8k - Integral in our own range winning "Best Product" award.- Successfully became a notable and well known figure within the industry.- Presented and won business of market leaders.

Initially employed as a Content Writer, after graduating with a First Class Honours Degree in English Literature. Comfort Click is an international e-Business Company, specialising in health, wellbeing and beauty products.Duties:- Writing a wide variety of different types of content, including product pages, SEO articles and social media posts.- Providing engaging, persuasive and high grade content.- Performing in depth research into both the products and target audienceAchievements;- Promoted inside of 5 months, after making a breaking impression with senior management.- Consistently met challenging content deadlines, to a superior standard.

- Was accountable for inducting and advising new starters in their job role.- As a Team Leader, organised partners effectively and efficiently.- Worked within tight time constraints.- Maintained a high level of customer service in all areas.- Strong attention to detail.