• Prepared Individuals’ tax returns.• Filed and processed clients’ personal financial information.• Scheduled and prioritised meetings and updated calendars on behalf of clients and staff.• Supported the preparation and conduct of staff social activities.• Receptionist support for an office of twenty full time employees.• Provided accurate information in-person, via email and over phone. • Assisted with client queries and requests for support.

• Undertook customer service duties regarding product queries and sales. • Undertook set up and close down arrangements.• Supervised junior staff, providing support and guidance to develop capability and monitor performance. • Provided a welcoming atmosphere by greeting patrons as they enter and offering personal assistance.• Managed patron inquiries and concerns by understanding complaints, addressing key issues, and finding the best solution to meet customer satisfaction. • Maintained communication with team members in a straightforward way to ensure smooth workflow.• Completed planning and preparation arrangements for functions.