Samuel S. Email & Phone Number

São Paulo, Brazil

Fundraise Up, headquartered in New York City, is a company specializing in delivering online fundraising solutions for large-scale nonprofit organizations. Their AI-driven platform is utilized by entities such as UNICEF USA, Salvation Army, American Heart Association, Alzheimer’s Association, American Diabetes Association, Partners In Health, and Stand Up to Cancer, effectively contributing to substantial revenue growth for these organizations. In my role as a Solutions Engineer, I undertake the responsibility of creating tailored solutions that align with the requirements of our clients.

As a Technical Lead in Professional Services, I lead cross-functional teams and guide projects to successful outcomes. With expertise in the Medallia Experience Cloud platform, I deliver high-quality solutions to enterprise-level clients across industries. I specialize in resolving complex data and analytic configurations, designing and integrating APIs, and ensuring seamless system architecture. Additionally, I provide technical assistance, review specifications, and build robust data infrastructure for analytical tools while monitoring program performance for efficiency.

As a Senior Analyst in Professional Services, I spearheaded end-to-end, large-scale low-code Software as a Service implementations for prominent clients across diverse industries, including retail, airline, healthcare, and insurance. Drawing on my technical expertise, I delivered leadership in driving large, complex, and strategically significant solutions. I excelled in resolving intricate data and analytic configurations, ensuring optimal performance and expected outcomes. Additionally, I constructed robust data infrastructures to support analytical tools and diligently monitored program performance to maintain operational efficiency. Moreover, I took the lead in overseeing Quality Assurance (QA), User Acceptance Testing (UAT), and launch processes, ensuring successful technical outcomes for our valued customers.

As an Analyst in Professional Services, I was responsible for gathering and documenting business requirements, developing and managing dashboards, configuring the Medallia platform, building reports and data extracts, and supporting Quality Assurance (QA), User Acceptance Testing (UAT), and launch processes with customers.

As an Office Manager, I excelled in planning and organizing company events and conferences. I effectively managed office operations, including infrastructure, vendor contracts, and office procedures. I coordinated staff travel arrangements and provided valuable support to the purchasing and facilities teams.

As an Administrative Intern, I gained valuable experience in preparing and editing documents, presentations, and communications. I actively contributed to maintaining and creating business reports. Additionally, I provided assistance to customers, addressing their questions and resolving issues in a timely and professional manner.