Samuel Sanchez Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Provide consultancy, project leadership, litigation case management and technical advice on indirect tax avoidance; project-managed complex tax planning issues, and partial exemption casework

Newcastle Upon Tyne, United Kingdom

Duties included: HR Shared Services are responsible for the employees of HMRC, Revenue & Customs Digital Technology Services and the Valuation Office Agency.I make sure people are: • paid the correct salary • receive the right expenses and benefits • have the correct amount of tax and national insurance deducted from their pay • are added to the payroll when they are recruited and removed from the payroll when they leave I am responsible for: • Giving advice on a range of HR enquiries by email, telephone and web chat • Processing claims and iForms received from employees and managers • Changing employee records using the HR IT System • Using Continuous Improvement tools to continuously improve our processes and guidance • Storing information in line with departmental guidance, protecting information and respecting privacy

Newcastle Upon Tyne, United Kingdom

Handle incoming calls from customers effectively and efficiently; • Identify, record and resolve customer complaints or issues professionally; • Use various computer systems to update/maintain and create customer records accurately; • Handling some more complex queries and issues, making sure they are all resolved quickly and efficiently; • Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, managers and other relevant business units; • Process electronic work & digital information; • Reply to internal messages; • Be responsible for identifying your own learning needs; • Help with general administrative duties.

Newcastle International Airport

Collect, sort and check luggage against flight lists, making sure that items go on to the right aircraft. Transfer luggage from the check-in areas to the departure areas. Move luggage to and from aircraft holds using trucks, cargo loaders and loading conveyor systems. Store cargo (goods) in warehouses ready for distribution. Load inbound luggage onto conveyors in the arrivals hall. Help clean and de-ice aircraft. Help keep the runways clear of debris and snow in winter.

Newcastle International Airport

Provide excellent Customer Service to customer airlines and passengers. Accurate processing of passengers and their baggage in accordance with security, airline and company regulations. Accurate processing of passengers documentation especially with regard to HM Immigration. Input correct passenger and flight data into the departure control systems (after training) to fulfil turn-around of aircraft. Full participation in opening, closing and departure of flights, in-line with the customer service level agreements. Assisting with any operational day to day needs to ensure a professional service to our customers and passengers

Mercury House (Cobalt 2) Silverfox Way, Cobalt Business Park Newcastle Upon Tyne

Answering inbound calls in which I have to ask customer a series of questions in Spanish and record the collected data on an Excel spreadsheet, then upload the spreadsheet directly into a MS Sharepoint site.The job also requires being able to work in a team, and communicating well with other members of staff.

Beta tested multiplayer games, in each test we had different testing focus, like ensuring the game works properly and to test the Matchmaking, Party and Invites features, we also focused on the Clan functionality and connectivity issues with the servers. Groups were assigned different responsibilities, while reporting any issues and bugs found throughout the session.

Helping in the creation of a website and give technical advice.

Btec 1St Diploma In Ict, Information Technology

Btc First Diploma It