Samuel Santos

Samuel Santos Email and Phone Number

After-sales | Troubleshooter | Training | Parts @
Samuel Santos's Location
Toronto, Ontario, Canada, Canada
Samuel Santos's Contact Details

Samuel Santos work email

Samuel Santos personal email

About Samuel Santos

- 30 years in Technical/ Post-sales roles, with 15 years in management positions.- Proven track record in increasing customer satisfaction, boosting business profits, and reducing operational costs.- Extensive experience in multinational companies, managing departments with revenues up to $4 million.

Samuel Santos's Current Company Details
Freelance

Freelance

After-sales | Troubleshooter | Training | Parts
Samuel Santos Work Experience Details
  • Freelance
    Stock Market Trader
    Freelance Sep 2017 - Present
    São Paulo, Brazil
    - Specialized in day trading, swing trading, and position trading in national and international markets.
  • Gunnebo
    Technical Customer Service Manager
    Gunnebo Jan 2016 - Apr 2020
    São Paulo Area, Brazil
    - Led the Post-sales team for a Swedish multinational in the retail equipment sector.- Restructured processes to handle 20,000 calls per month and implemented maintenance contracts.- Improved technical support protocols, reducing service costs by 15%.
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  • Stahl Cranesystems
    Technical Service Manager
    Stahl Cranesystems Nov 2012 - Jul 2015
    São Paulo Area, Brazil
    - Managed Service in non-serial production for a large German multinational.- Provided hands-on technical support and troubleshooting for custom production runs.- Increased service quality by 30% through improved technical standards and ISO 9001 certification.
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  • Lincoln Electric
    Technical Service Manager
    Lincoln Electric Aug 2011 - Aug 2012
    São Paulo Area, Brazil
    - Oversaw technical services, maintenance, and parts logistics for a US machinery company.- Implemented a new customer service model focusing on technical excellence.- Enhanced inventory management, reducing technical support costs by 20%.
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  • Emerson Electric Co.
    Technical Service Department Manager
    Emerson Electric Co. Apr 2006 - Jul 2011
    São Paulo Area, Brazil
    - Launched Post-sales department focusing on financial return, processes and people.- Developed and implemented technical training programs for service staff.- Increased customer satisfaction by 60% and sales by 70% over 3 years.
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  • Alstom Transport
    Senior Electronics Technician
    Alstom Transport Oct 2002 - Feb 2005
    São Paulo Area, Brazil
    - Acted as the link between the factory and engineering for a large French multinational.- Managed interface programming, technical material, and training for clients in Latin America.
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  • Hky Fox Automation Ltda.
    Senior Field Service Technician
    Hky Fox Automation Ltda. Aug 1995 - Nov 2000
    São Paulo Area, Brazil
    - Worked in industrial automation, product development, coding, interfaces, system startup.

Samuel Santos Skills

Erp Iso 5s Project Planning Customer Service Management Continuous Improvement Training Customer Satisfaction Business Planning Sales Cost Reduction Fmea Iso 9000 Sap Erp Parts Warranty Technical Support Technical Assistance Team Management Customer Oriented B2b Marketing Strategy Latam Strategic Planning Client Presentation Client Development Client Relations Skills Seis Sigma Ferramentas Lean Sap Erp Treinamento Planejamento De Projetos Atendimento Ao Cliente Planejamento Empresarial Vendas

Samuel Santos Education Details

Frequently Asked Questions about Samuel Santos

What company does Samuel Santos work for?

Samuel Santos works for Freelance

What is Samuel Santos's role at the current company?

Samuel Santos's current role is After-sales | Troubleshooter | Training | Parts.

What is Samuel Santos's email address?

Samuel Santos's email address is sa****@****ail.com

What schools did Samuel Santos attend?

Samuel Santos attended Fgv - Fundação Getulio Vargas, Faculdade De Tecnologia De São Paulo - Fatec-Sp, Mackenzie Presbyterian University, Colégio Lavoisier.

What are some of Samuel Santos's interests?

Samuel Santos has interest in Gestão Da Empresa, Gestão De Vendas, Gestão De Produtos, Service Manager, Education, Pós Vendas, Gestão De Contas, Poverty Alleviation, Gestão De Pessoas, Gestão De Negocios.

What skills is Samuel Santos known for?

Samuel Santos has skills like Erp, Iso, 5s, Project Planning, Customer Service, Management, Continuous Improvement, Training, Customer Satisfaction, Business Planning, Sales, Cost Reduction.

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