Samuel Saravanan Selvanathan Email & Phone Number

Singapore

Singapore

In my role as a Financial Services Consultant at SURE Financial Group in Singapore, I focused on International Wealth Protection, Wealth Accumulation, Wealth Management, and Employee Benefits. I developed customized financial solutions to support clients in achieving their financial goals and provided expert advice on optimizing wealth growth and protection. Collaborating with a team of professionals, I ensured the delivery of top-notch financial services to our affluent clients.

Singapore, Regional Hq

At GEODIS, which has a global footprint in 168 countries with over 165, 000 customers and 40,000 employees, I play functional roles as Asst-Service Manager and Process Owner supporting 14 countries within the regions with 4 verticals; Automotive & High Tech, Retail & FMCG, Industrial and Healthcare with over €10.9 billion in revenue. Some of our predominant clients include Bentley, BWM, Lamborghini, Volts Wagen, Bosch, Apple, Samsung, ST, GRUNDFOS, Tertra Pak, GE, Nestle, LEGO, Kellogg’s, Hermes, H&M, LVMH, Amazon, Rimowa, Sephora, AstraZeneca and Abbott. My scope includes the implementation of ITIL processes using ServiceNow with the oversight of 55 managers and engineers spread across 76 warehouses and 75 freight forwarding offices in the region. In a cycle of Continuous Improvement, I drive changes to strengthen the quality of delivery and efficiency. Also support in creating the overall roadmap and contribute to the new projects.As an Asst- Service Manager, am responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction with the customers. Ensure compliance with the quality of the service provided and the achievement of the objectives defined in the service agreement. As a Process Owner, I am the functional referent accountable for the process within the scope. I design and deploy an effective and efficient process and ensure the proper execution, performance, and compliance with the process objectives.

Singapore, Regional Hq

IT Operations:• Troubleshooting or escalating issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support and providing end-user assistance where required until the issue has been resolved.• Ensuring the highest levels of customer focus and collaborative working for incidents and problems that are presented and escalated, as well as when necessary, being the first point of contact for the end users to receive support and maintenance within the organization’s desktop computing, mobile devices and application system environment (whether locally at the Helpdesk or remotely).• Utilize excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets via ServiceNow.• User training initiatives to ensure the highest levels of knowledge and adoption of technology relation to the software and systems.• Familiarity in asset tracking, management, and deployment• Employee lifecycle management and HR, including New employee onboarding/orientation and exits.• Project manage specific IT components related to operational goals (new solutions, office renovations and WFH Implementation in APAC).• IT Asset Management of Network Devices, Laptops, MacBooks and VC Equipements.• Proficient in new product / service releases and stay on the forefront of emerging industry practices • Support and troubleshooting Windows & Mac OS platforms (Mac OSX 10.7+, Windows 7 or above) including mobile devices running Apple iOS & Android mobile operating systemsIT Service Management:• Manage team performance with a focus on driving and sustaining Business Improvements in productivity, quality, and customer satisfaction metrics.• Work on Service Level Management with Global Quality Assurance Manager to achieve and maintain 100% of our SLA for APAC countries for 3 quarters.

United States

• Translate customer pain-points into problem statements, develop analytics solutions, and present results and learnings to both technical and non-technical audiences in an engaging manner.• Build and maintain data queries as well as data pipelines.• Build dashboards and automated reports for core business metrics and performance trends using visualization tools such as Tableau or Power BI• Work closely with the project manager and technical leads to provide statistics or features that will drive business objectives, derive business insights, provide regular status reporting and support them to refine issues/problem statements and propose/evaluate relevant analytics solutions.• Work in interdisciplinary teams that combine technical skills, business savviness, and data science competencies to deliver work in agile software development lifecycle methodologies.• Using AWS DevOps to create highly available and fault-tolerant architecture for NodeJS applications with using AWS Elastic Beanstalk. • Integrate build and test processes in CI/CD pipeline using AWS CodePipeline, NPM and Mocha.

Changi Business Park, Singapore

Some projects involved overseeing the consolidation of Singapore servers to regional Data Centers, liaise with Application and DevOps team projects and assisting with MaaS project implementation with internal stakeholders and external vendor.Regular duties involved review platform team’s BAU processes and create SOPs. Change Management and reviews within CAB, Problem & Incident Management via BMC Remedy, monitoring alerts via Bladelogic Management Console (TrueSight), monthly patching and OS Security Updates, NetBackup and CA synchronisation.

Changi Business Park, Singapore

Perform Security Health Check of Windows servers and other compliance, timely Patchmanagement as per the schedule, Support to raise & implement Change Requests Managementwithin Wintel infrastructure. Support to all BAU calls, monitoring alerts.

Changi Business Park, Singapore

Major incident-management through runbook and readiness planning, to facilitate major incidents, crises, and other broadly impacting events, quickly assessing business impact fromservice or application owners and engaging SMEs to identify mitigation plans. Interact directly with customers, managers and key stakeholders to proactively communicate status on activemajor incidents or crises, recording, coordinating, and reporting on progress of ‘Repair Item’output from Post Incident Review. Documentation for Management to perform Root Cause

Singapore

I was responsible for managing and attending to various computer security incidents, user training as well as assisting with digital forensic investigation and support within GSK.

Singapore

Singapore

Manage Hardware Refresh Project for all traders and configuration of trading applications: - Reuters- Bloomberg- Instant Message Recording (Facetime)

New Ireland Province, Papua New Guinea

- Assessment of network and infrastructure- Setting up of servers and DR systems- Coordination with Level 2 and 3 Global Support Teams. Consultation with managers on operational issues. - Provide training for management staff on in-house applications as well as e-mail optimisation.

Singapore

Manage Hardware Refresh Project for all traders, which included the configuration of trading applications Reuters, Bloomberg, Instant Message Recording (Facetime) and several other applications. Another project where I coordinated with the Application team, assisting the Regional Manager to upgrade and testing of the SWIFT Cheque Processing application with internal stakeholders and external vendors.Daily duties included performing Security Health Checks of servers and other compliance checks, timely Patch Management as per the schedule, Support to raise & implement Change Requests Managementwithin Wintel infrastructure. Support to all BAU calls, monitoring alerts.

Bachelor Of Science (Finance), Business

Pg Executive Program, Data Science

Activities and Societies: In collaboration with City & Guilds, IBM and UTM, this is a Full Stack Data Science program.This program equips.