Samuel Sherod Email and Phone Number

Support performance of less experienced staff and overall effectiveness of teamProactively provide feedback and present ideas for improving or implementing processes and tools within Business Lending Relationship ManagementPerform complex administrative, transactional, operational and customer support tasksArticulate between unique industries, programs and market segmentsAssist in setting performance standards, and recommend process or policy improvements to enhance customer satisfactionProvide subject matter expertise and interpretation of procedures to less experienced individualsServe as liaison between various departments, merchant, client and customerEvaluate profitability of the relationship and make recommendation to management about account dispositionWork on special projects as assignedCollaborate and consult with peers, colleagues and managers to resolve issues and achieve goalsInteract with internal and external customersReceive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures and compliance requirements

-Work indirect collection accounts-Work on GAP/MRC/CPI cancellations with Asset Manager when it’s been repossessed-Work with dealers on negotiating terms, providing loan promotion material, notifying me if there are issues with a dealer and further action needs to be taken, work with the funder on missing documents, and general dealer relations (with COVID in consideration)-Onboarding indirect members-Underwrite indirect lending applications

Interview member loan applicants to develop information concerning their loan needs, earnings, and financial condition.Analyze current financial position of members to determine the degree of risk involved in extending credit or lending money.Make decisions to approve, disapprove, or forward the loan request to higher levels for decision. Develop and maintain areputation as a premier partner within the dealer network (CUDL) by: ensuring loans are underwritten within a timelymanner of application receipt and notifying dealer of loan approval when application is approved. Establish new memberswith the credit union and cross-sell credit union products and services which would benefit the member. Mentor other loanofficers on credit union benefits and solutions for all existing and new members. Maintain loan production and loandelinquencies. Exceeded the sales criteria for the year of 2019 in our debt protection goal. Decision and underwrite indirectloan applications for automotive dealers in the state.

Started as a Universal Banker I and exceeded customer service as well as sales goals. Helped supervisor with day to daytasks as well ensure other employees could reach their goals. I also was a platinum employee in 2017 for reaching salesgoals in the year. I was promoted to Relationship Banker I in 2018. I deepened customer relations with the bank as wellprovide benefits and solutions that fit their needs. Also, I was able to create new business and consumer relationshipsduring that time. I still helped with ensuring day to day tasks were done and ensure other employees were able to reachtheir goals. I would gather information needed to underwrite and process loans.

Sold cellphones and accessories. I also maintained customers account as well ensuring satisfaction with good and servicesprovided. I also worked with a team and trained new employees. I also assisted my supervisor with day to day operationsfor the store that I completed daily. I was 1 out of 9 to become a gold status employee in 2015 for reaching all sales quotasfor the year. Out of the 9, I was in the top three. At my time with this company we were taught a valuable process that I stilluse today. The process is referring to P.B.S., this process helped me ask deeper questions to find the customer needsinvolving personal, business and security criteria. Using this method I would find specific characteristics and match them toa product/benefit for the customer.