Carrying out production, readiness, and incident management activities for Mainline CoD with a focus on CS at Activision Blizzard.

Leading daily scrums with the Player Support (PS) cross-functional teams as a certified scrum master. Tracking and creating project plans for different PS initiatives. Special production attention given to PS agent tools for each new release of Activision titles. Developing new processes for greater effectiveness across the team by evaluating and auditing current practices. Collaborating with external teams to deliver high value experiences to our customers and businesses through detailed planning of key initiatives and executables. Experienced with project management tools such as Jira and Confluence in an administrative role, Smartsheet, Microsoft Office, Photoshop and more.

Promoted to lead of Activision's Spec Ops support team. Managing all aspects of teams performance metrics. In charge of scheduling, recruiting, interviewing new support agents. Trained and on boarded new team members. Creating and maintaining policy and processes to ensure best handling practices for daily operations along with special events/promotions. Travel abroad to train and manage outsource vendors during new title launches.

Special Operations Agent working on contract with Activision. Focused on delivering white glove support experience for a particularly dedicated player base in the Call of Duty community. Using Sale-force Email and SMS text support and phone calls along with Outlook campaigns for special events.

Delivery driving, product ambassador.

Managerial duties running the store, general customer service, inventory adjustments, updating current marketing, team management and supervision, & general promoting of current product. Requires thorough knowledge of the game industry and corporate operations.

Customer service, POS technology and cashier, inventory and general store organization and operation.

A staff member for multiple events, involved in marketing at events, promoting, event coordination, event assembly, sales, volunteer coordination.

Selected as a Khan Fellow for a new program that is part of Birthright NEXT. Coordinated events for returning Birthright groups.