As an Account Manager at Dart World, I oversee a portfolio of 500+ accounts, driving $2.5 million in annual revenue. My dual focus on client retention and new business development ensures sustained growth and customer satisfaction.In our dynamic office environment, my role extends beyond traditional sales. I craft persuasive copy for direct mailers and CRM marketing campaigns, generating substantial revenue. Additionally, I enhance operational efficiency by updating order forms, ensuring SKU accuracy, and conducting final QA checks to eliminate errors. My deep understanding of our business operations allows me to navigate complex tasks, from server management to SAP processes.Building strong client relationships is at the heart of my approach. I maintain accurate contact information, remember personal details like birthdays, and follow up regularly to foster trust and loyalty. My ability to adapt to different personalities, negotiate effectively, and monitor key performance indicators has been instrumental in my success.My perseverance, curiosity, patience, and flexible communication skills, combined with an upbeat attitude, have consistently driven positive outcomes in my role.

In early 2023, I was promoted to Operations Account Lead at InsideTracker. In this role, I onboarded new enterprise and team accounts, guiding them through our system, demonstrating subportal usage, scheduling appointments, and serving as their primary contact for any issues. Clear communication and setting the right expectations were crucial, especially given the time-sensitive nature of our appointments.One of my first major initiatives involved servicing several pro sports teams, which were exceptionally important both in terms of revenue and reputation. When Murphy's Law struck and a vendor failed to show up for a scheduled appointment in a remote area, I quickly took action. I reached out to the team manager to apologize and offered immediate solutions. Ultimately, I rescheduled the appointment for two days later, preserving our relationship with the team. Additionally, I updated our vendor policies and negotiated compensation, maintaining a strong working relationship with the vendor.My calm and composed interactions, coupled with effective problem-solving, ensured that we retained the vendor without further issues during my tenure. This experience highlighted my ability to manage high-profile clients, resolve unexpected challenges, and maintain strong vendor relationships.

As a Customer Experience Specialist, I guided customers through their journey with our platform, ensuring they had all the information they needed. During my tenure, I achieved the highest ticket close rate, averaging 175 per week, and received excellent feedback from customers. I collaborated closely with various departments to gather information, simplify technical details, and resolve any issues that arose.In my commitment to business growth, I took proactive steps, including volunteering as a test subject for a new mobile phlebotomy service despite my squeamishness around needles. The phlebotomist arrived on time, performed the procedure, and a few weeks later, we signed the contract to use them as a third-party vendor.My swift success in this role, combined with my drive and dedication, led to my promotion to Operations Account Lead in under a year. This experience honed my skills in cross-department collaboration, problem-solving, and effective customer communication. I discovered a passion for working directly with vendors and large accounts, which shaped my career path at InsideTracker.

When the pandemic hit, I was three years into one of the most enjoyable jobs possible – working as a sneaker expert, fitting people from all walks of life with their perfect athletic shoes. In March 2020, as the world and our stores shut down, walking and running became a craze, and e-tail therapy boomed. Seizing the opportunity to stay off furlough, I joined the small e-commerce team as the first dedicated customer service representative.During my two years in this role, I assisted thousands of customers, saving the company hundreds of thousands of dollars in potential lost sales. One memorable challenge involved a customer who repeatedly bought and returned up to 15 pairs of shoes at a time. Through extensive communication, I worked to understand his issues and guide him toward better options. Although not every return was prevented, the experience taught me valuable lessons in patience and persistence.To support our growing demand, I helped implement a customer service platform that significantly increased our daily ticket handling capacity. This efficiency allowed us to expand from a one-person show to a fully integrated team of five, all equally capable and empowered to assist customers.As the Customer Service Manager, I focused on educating and empowering my team, leading with empathy during customer interactions. I built strong relationships across the business, listened to and learned from common customer complaints, and realized that while the customer isn't always right, it's easy to make them feel valued and find common ground.Over two years, my role evolved significantly, witnessing major improvements in team dynamics and company processes. I'm proud of the collaborative and supportive environment we created, which not only enhanced customer satisfaction but also fostered personal and professional growth within the team.

Have you ever thought, "This could be so much better"? That was my mindset in college, which led to the creation of Train Gum. Frustrated with mass-produced, preservative-filled chewing gums, I saw an opportunity for all-natural, handcrafted options.After countless test batches, transcontinental product sourcing, and several rounds of consumer research surveys, I finally created my first successful batch of gum. Armed with my gum and a business plan, I competed in the Hobart and William Smith entrepreneurial pitch contest, finishing just one spot away from the $10,000 seed grant prize.With no outside capital, I grew my business from my dorm room to an online storefront and 15 high-end specialty food accounts. I sold gum in 49 states and 24 countries. Ultimately, my success became my downfall. As a one-person business, I couldn’t keep up with the demand. I ended Train Gum in 2017, satisfied that I had succeeded in my goal of creating something better.Through this endeavor, I cultivated my ability to negotiate, problem-solve, establish and maintain a website, and think creatively. It turns out, it wasn’t just about gum.