Samuel Smith Email & Phone Number

Perth, WA, AU

East Perth, Western Australia, Australia

* Technical escalation point for level 1 & 2 staff* Staff on boarding * Major Incident management * Problem management detection * Servicenow Administration* Work on projects such as Win 10 SOE implementation & COVID19 remote access

Osborne Park

• Working in a small departmental team of 3, this is a systems role managing ABN Group’s fleet of PC’s, laptops, tablets and software for 1300 staff members. I am responsible for managing the standard operating.
• The implementation and continued development of Microsoft System Centre Configuration manager as the solution for Operating System and software deployment
• The planning and implementation of Windows 8.1 and Windows 10 to suitable devices and company departments
• Launched Servicenow Service Catalogue portal which lists all the hardware available for purchase for the ABN Group. This improved communication and transparency between IT and the Accounts department as they were kept.
• Constructed and actioned procedure for the ongoing maintenance of Windows 10 Branching updates. Included a thorough workflow which allows for necessary testing through all IT desktop systems.
• Introduced and setup SCCM Compliance Settings which monitors and rectifies either missing or out of date critical software

• Working in a department of 4 staff members this was a support role as the lead technician providing solutions to IT incidents and requests over email and telephone. Some of my key responsibilities were creating and.
• Successfully completed the orientation and training of 6 new staff members during my time in this position. This involved me mentoring them on a 1 on 1 situation running through the company procedures and IT systems
• Part of a team which co-ordinated the implementation of 2 new company entities and setup of their entire IT systems inline with their requirements and in direction with the rest of the ABN Group
• Being a key part of a small team involved in the implementation and development of an IT Knowledge base. This helped solve an issue in the organisation where there was a lack of knowledge distribution or a central.

• In this role I was responsible to attend over 15 different sites to be the point of contact for all incidents and requests escalated to the level 2 Desktop Support team. This included such tasks as hardware and.
• Implementation of OCR invoice scanning. This involved some work with a 3rd party developer in order for the ABN Group accounts departments to receive electronic invoices into OCR for Anydoc which would then be imported.
• Successfully rolled out standardised email signature templates throughout the organisation using Symprex Mail Manager.

Osborne Park

This role involved attending to appointments at numerous client sites responding to IT related service requests and incidents. Some of the major clients I was allocated to were Realmark, Enzed and Integrated Workforce. The common work carried out included things such as installing and supporting desktop PC computers, network hardware and software.

East Perth

• Working in a team of 12 this was a support role proving first level IT support for the approximately 5000 staff members of the Western Australian Police Force. Some of my key responsibilities were diagnosing hardware.
• Allocated to assisting out the Systems Administrator with internal IT support for the direct Kinetic IT staff. This included tasks such as PC upgrades, software installations and general troubleshooting.
• Helped establish the internal asset database for Kinetic IT assets in HP Openview.

Bachelor Of Science (Communications & Information Technology)

Certificate Iii Of Small Business Management

Education record