Samuel Smith Email & Phone Number

Ridgeland, Mississippi, United States

Chattanooga, Tennessee Area

Atlanta, Ga

Throughout my career as a telecommunications technician, I have built a solid track record of delivering procedures within a highly complex and regulated industry. To achieve results, I have leveraged hand-on skills as a subject matter expert in Unix, translations, trucking, tandem, and switching. I am keenly focused on driving enterprise-wide success through proactive process improvement and comprehensive, strategic initiatives, I am able to promote exceptional across-the-board performance by integrating new technologies and creating new opportunities for efficiency. I am adaptable and quickly integrating new technologies and techniques in high-stress environments leading the team to achieve results.A few of my credentials include…• Managing multiple cross-functional teams to troubleshoot, solve, and recommend tailored solutions. • Visualizes and articulates process improvement plans for each functional area. • Delivered $50M in savings through streamlining network configurations. Most recently with ATT, I have enjoyed tremendous success had been acknowledged for my achievements with repeated promotions. My team members know me to be a subject matter expert with a strong focus launching programs related to training, management development infrastructure development, procurement, and project management. My track record of success has been reinforced by recruiting high-caliber talent and encouraging professional growth at all levels. Confident I can deliver the same results with your company!

Ridgeland, Mississippi

Atlanta, Ga

At ATT, I managed team of 8 and cross-functional teams to complete multiple concurrent projects meeting long-term and short-term objectives. As the Senior-Advanced Technician, I coordinated and delegated all Bellsouth's SS7 network including STP’s, SCP’s and SN’s. I additionally, streamlined vendor management process. I also, formulated strategies as SS7 signaling subject matter expert. I created, identified, scrutinized, improved, and streamlined complex work process including SOPs and documentation. A few key achievements in this tenure include:• Led team of 15 cross-functional teams and engineers to configure network resulting in $50M in savings.• Chaired Customer Advisory Council for Alcatel USA, leading to increase efficiency in vendor meeting customer needs, through technical review of equipment, along with joint testing to insure minimal defects.• Supervised execution of Advanced Technical Support for SS7/STP Network, delivered 30-minute resolution affecting service issues, avoiding FCC reportable fines and exceeding client expectations.

Electrical And Electronic Engineering Technology

Management

Activities and Societies: Kappa Sigma