Samuel Smyth Email & Phone Number

• Implements strategies to measure and enhance eNPS (Employee Net Promoter Score) metrics above the industry average, achieving a score of 62 in the Q4 2023 Key Performance Indicator (KPI).
• Conducts research and devises approaches to boost the promotion of referrals with a first session leading to a Key Performance Indicator (KPI) increase of 0.91 within the first quarter of 2024.
• Acts as the primary point of contact for onboarding members achieving a consistent customer service satisfaction score of 5.0 out of 5.0.

• Served as the primary point of contact for a key referral partnership resulting in 138 successful admissions over 8 months.
• Welcomed over 7,000 members to the platform within 24 hours and supported 800+ clients in booking an initial intake service with respective providers.
• Addressed 350+ help desk inquiries over 23 months achieving an average customer satisfaction score of 4.5 out of 5.0.
• Streamlined and centralized 50+ company protocols within 60 days of the start date, enhancing consistency and efficiency across all Care Navigator roles.
• Researched and collaboratively spearheaded the implementation of fax and phone operating systems within 30 days, which remain integral to daily operations.

Atlanta, Georgia, United States

• Assessed and notarized 20+ estate trust portfolios over 2 months to ensure 100% adherence to regulatory standards and client objectives.
• Managed the compilation of 40+ estate trusts and will binders resulting in 92% portfolio execution during the Signing Ceremony.
• Directed funding strategies for over 25 estate trusts, ensuring comprehensive asset protection with a 100% success rate.
• Partnered with the Managing Partner to cultivate expertise and proficiency in estate planning legality, enhancing knowledge base and contributing to decision-making processes.

Mount Pleasant, South Carolina, United States

• Co-led a 3-person team & achieved Joint Commission accreditation over a 5-month timeline.
• Collaborated with and launched strategic marketing campaign with Business Development Director resulting in 295+ leads since July 2020.
• Analyzed and pursued SEM data analytics through LocaliQ digital campaigns leading to 70+ client conversions since March 2020.
• Spearheaded and created 62-page Emergency Action Plan within first 30 days of operation.
• Conducted monthly safety and security audits supporting 0% on-site work injuries in 2020.
• Implemented staff training module leading to 92% compliance with accrediting standards.

Westport, Connecticut, United States

• Gathered analytics data on Salesforce opportunities every 6 weeks to present referent statistics across 8 counties to Management Committee semi-annually.
• Served as point of contact for all referral organizations leading to 12+ conversions every month.
• Developed and managed strategic relationships with 30+ local and regional key accounts.
• Coordinated with Compliance Officer to establish and execute policies for 29-bed health organization
• Matured consultative-selling tactics to generate 300+ admissions during position fulfillment.

Westport, Connecticut, United States

• Directed a 3-person team on compliance management for 60+ client profiles daily.
• Screened 20+ clients monthly over 9-month period and sharpened ability to assess appropriateness.
• Negotiated financial agreements in 85 client conversions and developed knowledge of 7 commercial insurance networks and reimbursement rates.
• Researched, selected, and implemented database software for electronic HIPAA compliant records.

Westport, Connecticut, United States

• Coordinated and oversaw vocational, medical, and clinical events for 70+ clients on a weekly basis utilizing EHR databases.
• Enforced HIPAA protective measures within organization resulting in 92-95% compliance with accrediting standards over 18 months.
• Personalized documents and facilitated 12+ client conversions monthly.
• Managed 15 organizational accounts relating to outcomes tracking for new business leads.

Bachelor Of Arts - Ba, History

Business Administration And Management, General