Samuel Smyth Email & Phone Number

• Implements strategies to measure and enhance eNPS (Employee Net Promoter Score) metrics above the industry average, achieving a score of 62 in the Q4 2023 Key Performance Indicator (KPI). • Conducts research and devises approaches to boost the promotion of referrals with a first session leading to a Key Performance Indicator (KPI) increase of 0.91 within the first quarter of 2024.• Acts as the primary point of contact for onboarding members achieving a consistent customer service satisfaction score of 5.0 out of 5.0.

• Served as the primary point of contact for a key referral partnership resulting in 138 successful admissions over 8 months.• Welcomed over 7,000 members to the platform within 24 hours and supported 800+ clients in booking an initial intake service with respective providers.• Addressed 350+ help desk inquiries over 23 months achieving an average customer satisfaction score of 4.5 out of 5.0.• Streamlined and centralized 50+ company protocols within 60 days of the start date, enhancing consistency and efficiency across all Care Navigator roles.• Researched and collaboratively spearheaded the implementation of fax and phone operating systems within 30 days, which remain integral to daily operations.

Atlanta, Georgia, United States

• Assessed and notarized 20+ estate trust portfolios over 2 months to ensure 100% adherence to regulatory standards and client objectives.• Managed the compilation of 40+ estate trusts and will binders resulting in 92% portfolio execution during the Signing Ceremony.• Directed funding strategies for over 25 estate trusts, ensuring comprehensive asset protection with a 100% success rate.• Partnered with the Managing Partner to cultivate expertise and proficiency in estate planning legality, enhancing knowledge base and contributing to decision-making processes.

Mount Pleasant, South Carolina, United States

• Co-led a 3-person team & achieved Joint Commission accreditation over a 5-month timeline.• Collaborated with and launched strategic marketing campaign with Business Development Director resulting in 295+ leads since July 2020.• Analyzed and pursued SEM data analytics through LocaliQ digital campaigns leading to 70+ client conversions since March 2020.• Spearheaded and created 62-page Emergency Action Plan within first 30 days of operation.• Conducted monthly safety and security audits supporting 0% on-site work injuries in 2020.• Implemented staff training module leading to 92% compliance with accrediting standards.

Westport, Connecticut, United States

• Gathered analytics data on Salesforce opportunities every 6 weeks to present referent statistics across 8 counties to Management Committee semi-annually.• Served as point of contact for all referral organizations leading to 12+ conversions every month.• Developed and managed strategic relationships with 30+ local and regional key accounts.• Coordinated with Compliance Officer to establish and execute policies for 29-bed health organization• Matured consultative-selling tactics to generate 300+ admissions during position fulfillment.

Westport, Connecticut, United States

• Directed a 3-person team on compliance management for 60+ client profiles daily.• Screened 20+ clients monthly over 9-month period and sharpened ability to assess appropriateness.• Negotiated financial agreements in 85 client conversions and developed knowledge of 7 commercial insurance networks and reimbursement rates.• Researched, selected, and implemented database software for electronic HIPAA compliant records.

Westport, Connecticut, United States

• Coordinated and oversaw vocational, medical, and clinical events for 70+ clients on a weekly basis utilizing EHR databases.• Enforced HIPAA protective measures within organization resulting in 92-95% compliance with accrediting standards over 18 months.• Personalized documents and facilitated 12+ client conversions monthly.• Managed 15 organizational accounts relating to outcomes tracking for new business leads.

Bachelor Of Arts - Ba, History

Business Administration And Management, General