Samuel Sorto Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Los Angeles, California, United States

-Onboard staff by providing training on the organization’s systems and resources to ensure a smooth transition-Off-board staff by collecting IT equipment and closing all necessary accounts-Administer organizations PBX and VoIP systems-Gather requirements from users to determine the best solution for future IT projects and programs-Image and deployed computer systems for users using Windows 10-Coordinate IT projects such as hardware and software upgrades-Manage over 100 laptops, 80 desktops, and servers in 3 different sites using RMM system-Provide remote support for staff using TeamViewer, GoToMeeting, Microsoft Teams-Improve inventory management by implementing ITAM solution, FreshService-Troubleshoot Windows PC issues, both hardware and software-Refurbish the organization's laptops and desktops, as needed-Advise staff on best practices needed to avoid cybersecurity threats-Analyze IT workflows, processes, and procedures to find improvements and increase the efficiency of systems-Document staff procedures and processes for various teams for training purposes-Implement software and hardware solutions to increase staff productivity-Maintain strong relationships with third party IT vendors and MSP -Lead IT projects to improve IT systems and infrastructure for the organization

Los Angeles, California, United States

-Guided clients to appropriate destination throughout the campus, both physically and verbally -Executed museum opening and closing procedures-Conducted regular art inspections and art counts-Relieved Security Officers for breaks and lunches in a timely manner to adhere to firm break schedules-Maintained flexibility on scheduled days to meet changing operational needs

Stem Academy Of Hollywood At Helen Bernstein Complex

-Enforced school safety requirements and policies to ensure a safe environment for students, staff, and contractors-Resolved conflicts by de-escalating situations and reaching peaceful resolutions-Signed visitors in and out of campus as well as received deliveries-Assisted office staff with clerical duties, occasional data entry, and student application preparation-Coordinated with staff from other schools to ensure proper school site access control

Martin Luther King Jr. Library At Los Angeles City College

-Maintained computer and printing stations, including replacing paper and ink toner-Diagnosed and resolved printing issues-Resolved student and visitor computer issues, including printing, internet connection, and login issues-Deployed new Windows 7 system images on library PCs-Coached students through usage of software MS Office and Adobe Acrobat and PC hardware -Enforced organization’s User Internet Policies to ensure network safety for all users connected-Installed software in students’ personal laptops to increase productivity