Samuel St. Juste Email & Phone Number

United States

Plantation, Florida, Us

► Negotiated in order to introduce, renew, or change qualified individuals united healthcare medicare advantage plan► Conducted thorough need assessments to gather information for selecting the closest tailored plan based on results► Achieved quality assessment metrics in addition to sales goal of eight or more part c advantage contracts per week► Leveraged job aids like the election period tool, plan comparison tool, and wellness guide for high satisfaction rate► Utilized different technology including salesforce, insurance website, and sales tracker, to close sales presentations

►Calculated and quoted premium rates to clients for the purpose of possible offer and acceptance considerations► Requested physician statement which is required for approval of individual health-related life insurance policies► Dialed outbound calls to converse with leads about an opportunity to learn about the benefits life insurance offer►Continued enhancing skills by keeping up with education by regularly attending team trainings and meetings set► Marketed the opportunity to join an insurance team dedicated to success via email, telecommunication, or direct

San Francisco, California, Us

►Performed at a 90% or higher in customer service weekly quality assurance checks for several months in a row►Answered over 70 inbound calls daily from patient, second, and third party companies to resolve various needs►Trained two team new hires on task resolutions, coordination processes, and resources available to raise quality►Submitted over 150 prior authorization requests including imaging, medication, physical therapy, and specialists ►Triaged a variety of categories including clinical, administrative, and pharmaceutical to achieve full patient care

Jacksonville, Fl, Us

►Provided daily customer service information for clients with questions in general and technical services►Reviewed numerous medical claims flagged for errors in order to be fully paid by the insurance company ►Allocated trouble tickets to pertinent departments in regard to the issue the client faced at the current time►Initiated add on sales products after presenting the needed customer features to remedy their pain points►Recorded videos of clients technical issues to obtain information on an issue to allocate to the proper team

►Presented potential missed revenue after having conversations supported with numbers generated by software►Scheduled approximately 50 introductions meetings per month in order for the outside sales consultant to close►Formulated sales strategies and techniques to retain engagement as a result of the ever changing market needs►Conducted over 70 phone calls and email correspondence daily to create new business partnership opportunities ►Expanded business partnerships 30% by tailoring each marketing campaign and virtual webinar advertisement

► Provided customer service to approximately 40 patients daily during check-in and out procedures ► Organized electronic health records with advanced medical terminology utilizing Athena software ► Scheduled appointments based on needs allowing physicians to treat the most patients possible ► Coordinated retrieval of health records from different facilities to provide complete treatment of care► Responded promptly to emergency consult calls providing on call doctors updates on hospital patients

Willingboro, New Jersey, Us

► Arranged payment services between insurance companies and patients utilizing various software programs► Reviewed over 50 bill payments daily for accurate reimbursement rates according to contract agreements ► Managed ongoing claims in a timely manner to meet strict deadlines required to receive hospital payments ► Appealed claim denials with written descriptions to avoid incorrect billing with reasons for re-examination► Consulted with patients regarding claim status whether answering a question or requiring action for claim

Robins Afb, Ga, Us

► Managed the administrative deployment process for military members verifying their eligibility to travel ► Multitasked several job duties including customer service, registration, and electronic record management ► Supervised outpatient clinic when the manager was out of the office due to expectation, trust, and seniority► Trained and supported airman to confidently handle tasks requested of them by patients and supervisors ► Registered incoming Air Force Reserve Airmen for Tricare health insurance coverage utilizing ICD-9 medical coding skills ► Uploaded several hard copy medical records during transition from paper to fully electronic records

East Brunswick, New Jersey, Us

► Screened and interviewed over 30 candidates daily to find the most qualified employees for client pairing► Promoted during college job fairs, information sessions, and classrooms to increase company partnerships► Recruited relative college organizations to participate in technology hubs and recreational activities for fun► Strategized methods to find new recruits to expand hiring pool in order to meet increasing service demand► Increased monthly pairing by more than double utilizing in person, telephone, and social media marketing

Robins Afb, Ga, Us

► Conducted shop surveys assisting supervisors with adherence to AFOSH, OSHA equivalent safety review standards► Presented trainings on proper respirator and noise dosimeter use per AFOSH safety guidelines for employee's health protection► Performed multiple water, air, soil, and radiation sample tests to maintain non-hazardous working environments

Trenton, New Jersey, Us

► Facilitated in food distribution for people in need within the local area.

Master'S Degree, Innovation Management And Technology

Bachelor Of Science - Bs, Health/Health Care Administration/Management

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies