Samuel Stack Jr. Email & Phone Number

United States

• Provide vision, leadership, and coaching to all team members relative to a best-in-class client onboarding experience
• Lead a team of front line managers to facilitate effective and accurate set ups of complex implementations
• Cultivate relationships with Sales to understand clients’ expectations and reasons for choosing Paycor
• Collaborate with Product Development/IT to understand Paycor’s product capabilities and how they address clients’ needs
• Work with internal business partners to investigate, analyze, and troubleshoot sensible solutions to technical anomalies between clients’ and Paycor systems
• Recognize and manage the implementation of efficiency gains to maximize the client experience and to establish a culture of continuous improvement

United States

• Provide coaching to all team members relative to a best-in-class client onboarding experience
• Lead a team of client-facing associates responsible for effective and accurate configurations of single or multi-product implementations
• Cultivate relationships with Sales to understand clients’ expectations and reasons for choosing Paycor
• Collaborate with Product Development/IT to understand Paycor’s product capabilities and how they address clients’ needs
• Work with internal business partners to investigate, analyze, and troubleshoot sensible solutions to technical anomalies between clients’ and Paycor systems
• Implement efficiency gains to maximize the client experience and to establish a culture of continuous improvement

United States

• Lead a team of frontline associates responsible for the direct support of Paycor clients; Monitor and manage the daily, quarterly and annual processes for assigned team
• Actively coach direct reports on continuing performance and career issues; identify training needs and develop plans to address them
• Align workflow within the team to meet clients’ needs in a timely manner
• Track key Support metrics to analyze business and associate performance relative to efficiency and overall service
• Execute programs/initiatives to foster client satisfaction and retention
• Review internal workflow policies/procedures and recommend and implement improvements

Jacksonville, Florida Area

• Coordinate the conversion of client base to Paycor’s own Perform Time, or third party Time on Demand product platform
• Responsibilities include identifying client policies, setting clear expectations and deliverables of the implementation process, completing pre implementation verification to ensure accuracy of converted date and.
• Work closely with sales partners to ensure client expectations are met
• Train new users on Paycor systems remotely through GoToMeeting
• Troubleshoot hardware and software system problems for clients
• Investigate, analyze and recommend solutions for client service issues and improved conversion processes

Jacksonville, Florida Area

• Coordinate the conversion of client base to Paycor’s Perform payroll platform
• Responsibilities include identifying client policies, setting clear expectations and deliverables of the implementation process, completing pre implementation verification to ensure accuracy of converted date and.
• Work closely with sales partners to ensure client expectations are met
• Train new users on Paycor systems remotely through GoToMeeting
• Troubleshoot hardware and software system problems for clients
• Investigate, analyze and recommend solutions for client service issues and improved conversion processes

Jacksonville, Florida Area

• Manage current inventory cost, profit and loss, and budgets
• Responsible for staffing and hiring of associates
• Ensure proper training, delivery of changes, and communicate goals with team members
• Resolve customer issues/complaints and staffing issues
• Manage schedules, performance reviews, and employee relations
• Manage payroll and budgets with an eye to future needs