Product owner of a team in data operations & informatics responsible for aggregating medical provider data from global sources in the company and creating a source of reference to supply both teams performing analysis and creating web applications with consistent, and accurate data.

Work on a product team to deliver medical cost transparency through an authenticated insurance member portal. Solicit requirements from business areas to create product vision. Create epics, features, and user stories, prioritize backlog, create product roadmaps, and run iteration/stakeholder demo to facilitate iterative changes for product that is improving ability for insurance members to determine cost of medical procedures, both from a regulatory and consumer friendly approach. Highlights - Responsible for coordinating vendor services via their APIs- Implemented expanding the compliance tool’s capabilities by 200%. -Improving accuracy of system in a complex business environment by working with teams across multiple business units to identify and fix bugs. Uncovering improvements not identified by original BA and tech lead in initial launch.

Responsible for maximizing the value/output of the agile team to deliver service-oriented architecture for enterprise transactional data, process API, and integrated caching with the originations LOS systems within mortgage originations domain. Key areas of ownership:- Soliciting feature and user stories from business units to bring to the agile team- Organize and prioritize backlog and ensure backlog health- Running refining and pointing sessions with agile team, facilitating different methods of refinement and estimates- Estimating and forecasting feature deliverables in conjunction with creating product roadmap that aligns to quarterly and long-term goals- Reviewing and accepting stories the agile team delivers and hosting stakeholder demos to deliver functional software in an iterative approach- Create product roadmap to deliver quarterly and long term goals for the products supported.- Work with departmental product management and IT leadership to manage expectations and provide insight and solutions for direction of the products supported-Serve in the Scrum master role while simultaneously fulfilling product owner responsibilities.

Product owner and business systems analyst of mortgage originations domain micro services. Building flexible services that aggregate data and deliver it to business partners and their associated development teams to drive automation, efficiency, and standardized data.

Interview business subject matter experts to create step by step and Visio workflow process documentation.Identify and recommend process transformation and IT automation opportunities to senior management to increase efficiency in business processes.Create business requirements to deliver to IT area to develop software and create automation for business units.Organize and prioritize system configuration and enhancement requests for operational business leaders for SalesForce platform.Interpret system use cases of internal systems to assist business units in understanding system functions and identify improvement opportunities.Create and maintain operational overview dashboards of internal support tickets in Jira ticketing system.

• Analyzed business data and created cost benefit analysis, reported on business effectiveness, and created output files to modify production data in controlled environment. • Influenced leadership decisions by visualizing analyses to promote best practices within operations process and product approach in multiple business areas within mortgage servicing. • Administered vision, planning, and implementation of internal business products in a mortgage servicing environment to improve efficiency and maintain regulatory standards.• Led team 10+ business and technology staff to mitigate back log of loan modifications request from acquired mortgages. Responsible for daily volume reporting to upper management & work assignment to staff, including identifying and resolving escalated items.Highlight – Led two business units in data mapping and process parity in 18-month project to migrate 1.2 million mortgage loans from proprietary system to BKFS MSP mortgage servicing platform. Architected software that managed allocating 480K customer mortgage payments totaling $523M in three business days.

Brought in to back end operations team that handled modification exceptions for GSE modification programs (HAMP) and other similar products to perform root cause analysis of system and business processes. Analyzed system programs that guide modifications through work flow from point of escrow analysis all the way until docs were signed and applied. Reviewed original system requirements and compared to current workflow in system. Identified bugs and created solutions to reduce items that needed to be worked manually. Worked with IT to create business requirements, technical design and perform user acceptance testing. Created business documentation for functional area that managed daily workflow.

Reviewed and analyzed data from other mortgage servicing companies perform extract transform and load operations to company’s master servicing systems. Short time in department due to being asked to head a specialized team in loss mitigation retention modifications.

Managed two supervisors responsible for payment processing and payoff processing with a total approximate staff of 30. Fast Paced environment with daily deadlines. Ensure that staff are trained and are performing job duties correctly and efficiently. Provide monthly volumes to management. Troubleshoot system errors and responsible for correcting errors when they occur. Work with IT group to provide business requirements for system enhancements, and implement innovative programs to increase efficiency.

Supervised a staff who provided internal customer service to collections and front end customer service groups. Staff was responsible for loan maintenance, payment reallocations, loss mitigation system modifications (SCRA maintenance, deferrals, rate modifications, etc), and missing payment research. Responsible for creating training manuals, training staff, scheduling, developing staff's skills, hiring/firing. Responsible for roll out of new modification programs/changes to existing processes. Worked with compliance and upper management frequently to implement new processes.