Results oriented professional with extensive success contributing to call center operations. Proven ability to ensure fulfillment of customer service quality requirements and organizational objectives. Strong communication, relationship management, and liaison skills,able to interface with wide range of customers, colleague, and management. Hands -on success in call center environment,tracking metric, improving service, and facilitating management of a large call volume. Proficient with Microsoft Office. Core competencies:Proficient in Microsoft Office Window XP & Linux , Excel. Trained in Business Management.Customer Retention/ Analysis & Troubleshooting/Tracking & Reporting Priority management/ Negotiations/ Mentoring &Coaching