Samuel Struck Email & Phone Number

Gaston, In, Us

Gaston, Indiana, United States

Design, describe, and manage solutions for a large organization providing 500K+ customers in 175+ countries a foundation to build applications, host content, manage media, and back up and archive data serving.• Participate in deep-dive discussions to gather information about customer technical needs, assess customer's current IT infrastructure, and translate the technical view into the implementation view to architect an overall technical solution; define technical alternatives and possible shortcomings to proposed solutions.• Develop and communicate key value propositions and negotiation points for product sets and technology, in collaboration with account teams and other internal stakeholders.• Deliver compelling and convincing presentations addressing specific requirements and expectations; develop innovative strategies to counter likely competitive threats.• Protect and expand the company’s footprint by leveraging new technologies, upgrades, and refreshes to the existing customer base. • Meticulously update pipeline information to nurture, advance, and close all potential new business.• Orient the appropriate teams to the technical solution design and identify related training needs resulting in the smooth transition from sales to implementation.• Stay abreast of adjacent, leading-edge, and emerging technologies in the industry and market segments.• Guide customers on how to migrate/integrate technologies in new or existing environments.Selected Accomplishments:• Demonstrated ability to effectively link the technical features and functions of Backblaze’s solutions with tangible business benefits that meet customer challenges.• Ranked as the team’s highest producing Solutions Engineer, Q3 2023.

Hamilton, New York, United States

Spearheaded hardware solutions development and delivered client presentations resulting in $200M+ in sales for one of the world's leading technology companies; built trusted client relationships with high-profile clients including AT&T, Time Warner, Cisco, VMware, RedHat, SAP, and Oracle, among others.•Coordinated pre-sales engineering efforts with the sales team to consistently exceed annual goals.•Hosted training meetings with 70+ pre-sales system engineers; discussed emerging technologies, educated customers on Dell's inventory management software, and allocated serial numbers across datacenters to the correct business units. •Developed and presented executive SWOT analysis summaries, including Key Performance Indicators (KPIs), Total Cost of Ownership (TCO), and Return On Investment (ROI).•Analyzed workload profile, performance, capacity, security, and interoperability; architected, sized, and configured large-scale infrastructures for mission-critical applications running Oracle, SAP, Exchange, SQL, VMware, KVM, Kubernetes, and Docker.•Recognized as one of the first employees, company-wide, to serve as a product ambassador for Dell's release of a new product/purchasing model (APEX); facilitated impactful training sessions with customers, sales engineers, and sales representatives on how to sell, position, and use the console. •Trained the pre-sales system engineer team on the latest updates, validated product functions with demonstrations and labs, provided hardware environment future outlooks, and served as a customer trusted advisor developing best practices white papers, runbooks, and configuration standards.Selected Accomplishments:•Repaired and maintained a relationship with a disgruntled customer who stopped purchasing and began managing support cases for them resulting in $500K in new hardware purchases.•Handled critical customer escalations and coordinated resolution; played a key role in the team earning industry-leading CSAT scores.

St George, Utah, United States

Developed technical deployment project processes and implemented best practices to document "as built" for future run book and troubleshooting purposes.• Kept abreast of multiple ticketing and inventory systems to oversee the resolution of escalated issues, identify underlying causes, correctly diagnose problems, and deliver solutions for a wide array of network configurations and environments.• Cultivated strong relationships with vendor accounts and delivered technical assistance during the RMA process including building documentation, managing shipment and receipt of assets, and setting up new accounts. Selected Accomplishments:• Conducted preventative maintenance on the Mozy storage environment with 2K+ production servers and 50K+ operational hard drives in addition to direct responsibility for maintaining live production servers that were distributed across the United States and Europe.

St George, Utah, United States

Served as an integral member of the Global Data Center Operations team responsible for the daily monitoring and maintenance of live, customer-facing production servers geographically distributed across the United States and Europe.• Provided hands-on support to worldwide customers; identified underlying causes, correctly diagnosed problems, and delivered solutions for a wide array of network configurations and environments. • Maintained working knowledge of multiple ticketing and inventory systems to oversee the resolution of complex, escalated problems. • Cultivated strong relationships with vendor accounts; provided technical assistance during the RMA process including building documentation, managing shipment and receipt of assets, and setting up new accounts. • Operated Mozy’s enterprise data ingestion service (Datashuttle) and performed daily preventative maintenance tasks on the Mozy backup storage environment with power and network equipment, over 2K production servers, and 50K+ operational hard drives.Selected Accomplishments:• Evaluated, installed, populated, and managed a new inventory system designed to track the global location and status of over 60K individual components in multiple data center and storage sites worldwide.• Assisted in the stand-up of two new environments; installed racks, power equipment, rails and server chassis, network equipment, and cable management as well as the cabling (with over 3K total connections) in each environment including Fiber, Copper, 10, and 40 Gb Twinax.• Worked in tandem with a project team to install EMC's cloud storage lab

St. George,Directed All Aspects Of Store Operations With Full Gross Profit Re Ut

Directed all aspects of store operations with full gross profit responsibility and annual sales exceeding $2.9M for a leading multi-chain convenience store. • Managed and coached a team of twelve (12) employees; oversaw a $3K weekly labor budget, scheduled work hours, and provided leadership by creating a collaborative and results-oriented environment.• Selected to travel to understaffed locations to direct store operations; developed short-term and long-range plans to improve operations, training, and revenue performance. • Spearheaded regional training and ongoing development of the back office PDI system; designed and implemented training and ensured effective use of company tools and resources to maximize performance.• Identified growth opportunities within the marketplace; analyzed industry trends, developed revenue projections and developed marketing strategies to increase visits to the store.• Scrutinized revenue reports including extensive review of sales projections; evaluated information to increase sales performance and identified skill and activity gaps through observation and feedback.• Maximized signage, displays, and in-store merchandising to increase revenue.• Controlled and purchased inventory; coordinated vendor delivery schedules to ensure appropriate levels.