Samuel Suzuki Email & Phone Number

Washington DC-Baltimore Area

Washington DC-Baltimore Area

• Develop and implement the training strategy for the IT office, aligning to agency goals and measuring effectiveness through surveys and reports. Advise the program team on the implementation of training related to.
• Led an overhaul of the agency-wide IT portal using a human-centered design approach, using tools like journey mapping and personas. Streamlined the interface, consolidated resources, and added requested features based.
• Established a monthly webinar series with 350+ participants on using various IT tools. Organize and facilitate sessions, using surveys, focus groups, and ticket analysis to select topics.
• Manage all courses related to IT in the Peace Corps Learning Management System. Create resource centers with training videos and user guides
• Represent the office in bi-weekly new employee orientations and other agency-wide trainings.
• Manage Peace Corps IT interns, including hiring, onboarding and supervising up to four interns per semester.

• Effectively collaborated with teams across Peace Corps, serving as the liaison between business and development teams to release program updates. Coordinated scheduling and communications and managed team resources.
• Wrote, refined, and prioritized technical requirements. Wrote technical reports, including business cases. Created diagrams to clarify business process.
• Collaborated with other business analysts to improve the agency’s support process.

• Supported the Community Integration study by conducting interviews with post staff, recording and analyzing information to determine how to improve volunteer integration in their communities.
• Worked directly with HQ and post staff to resolve technical issues, often in collaboration with other technicians. Installed, configured, tested, and implemented modifications to existing systems software.

• Created manuals, instructions, user guides, standard operating procedures, and other training documentation, some of which is visible by all Peace Corps staff. Provided guidance on updating the existing training.
• Delivered bi-weekly training to all incoming employees on Peace Corps IT systems.
• Served as the Assistant Editor for ITSbits, a newsletter with an audience of over 400 people, focusing on the IT Specialists at Peace Corps posts.
• Supported the 3 Continuing IT Education conferences serving the 80+ IT staff at posts. Created session plans and PowerPoint presentations, developed daily warm-ups and skills drills.

Washington D.C.

• Served on the Section 508 workforce, applying knowledge of policy and testing tools to ensure that Peace Corps programs are compliant with Section 508 standards.
• Employed Team Foundation Server and Microsoft Test Manager to create and run test scripts for agency-wide projects. Lead initiatives in unit, integration, system, user acceptance, and automated testing. Run SQL queries.
• Trained in Microsoft Dynamics CRM Administration, Microsoft Azure, SharePoint, Section 508 accessibility tools, and SQL to assist with various Peace Corps programs.

South Africa

• Developed community projects addressing HIV/AIDS and its drivers. These projects included hosting and facilitating trainings, events (one with over 500 attendees), camps, sessions, and ongoing programs that foster.
• Collaborated with a local drop-in center to care for over 200 orphans and vulnerable children.
• Authored a successful $4675 grant to build an afterschool learning program, creating a music studio and developing 20 of the community’s brightest musicians.
• Selected as a Monitoring and Evaluation Champion, giving technical support to fellow volunteers on their Volunteer Reporting Forms and working with Peace Corps staff to improve its efficacy.
• Selected to attend the Pre-Service Trainings of multiple other cohorts to speak on diversity and transitioning to life as a Peace Corps Volunteer.
• Worked with a supervisor to revamp organizational policies to maximize employee productivity.

Greater Pittsburgh Area

• Managed a database at a company that creates 3D models of shoes that aid in online shoe shopping.
• Refined and enforced categorization norms to increase the efficiency of cataloging metadata.
• Performed quality assurance testing at client warehouses out of state.

Greater Pittsburgh Area

• Began as a dishwasher, but was promoted to busperson, then server.
• Trained both dishwashers and bus persons.
• Learned most employee roles, periodically filling in for sick or new colleagues.

Cuzco, Peru

• Field School in Archaeology. Learned field techniques excavating Inca terraces.
• Continued after the program ended to give guidance to incoming students and collaborate with Peruvian archaeologists on projects.