Samuel T. Email & Phone Number

France

Toulouse, Occitanie, France

France

- Plan with senior leadership to identify strategic initiatives, create a roadmap and synthesize for internal and external stakeholders.- Work closely with the product owner to unpack user stories and provide detail, including requirement specifications, acceptance criteria, acceptance tests, personas, use cases, activity diagrams and / or other artifacts necessary for solution implementation. - Develop and maintain a deep functional and technical understanding of assigned products and how they need to work within the larger business domain.

Omaha, Nebraska, United States (Remote)

- Collaborated with cross-functional teams to accelerate clients’ onboarding processes.- Evaluated design, identified red flags or design flaws and adjusted project timeline and customer expectation. - Developed and executed projects, timelines, tasks and performed resource allocation within the Safe/Agile framework.- Documented in the Lesson Learned Repository, proactively identified and mitigated complex issues before they became an escalation.- Generated Statements of Work in accordance with project deliverables and customer requirements.- Translated client needs into working solution. - Salesforce SME.

Omaha, Nebraska, United States (Remote)

- Developed POCs for new software solutions in order to drive process improvements.- Software expert for the team, clients, and new hires.- Training and enablement for clients.- Disseminated client input on new product features and provided feedback to management.

Omaha, Nebraska, United States (Remote)

Transition Project Manager is responsible for the successful completion of project management of customer onboarding. This role is equal parts of project management and Customer Success.• Responsible for managing 80 to 100 simultaneous customer projects. These responsibilities include: Client correspondence, establishing project time lines and expectations, site surveys to determine networking needs, remote system implementation, platform migration, manager and staff training, software configuration and transition to go-live.• Demonstrate impeccable organizational skills and project management acumen. Self-managed in daily tasks across all customer procedures and internal projects, meetings, and co-worker interactions.• Knowledge of basic networking configurations for customer's remote install needs.• Exceeded performance expectations each month – often times doubling the minimum quota.• Consistent positive feedback from customers after the project was complete.• Able to determine methods and procedures to create solutions.• Demonstrated ability to manage difficult and ambiguous situations with limited management oversight.• Proven ability to manage key stakeholders with differing levels of influence and knowledge.Accomplishments: Accelerated onboarding for key clients to go live in less than 8 days. Standard turn around is 4-6 weeks.

Greater Omaha Area

• Created and maintained a deep relationship with each account through frequent value-added communication.• Promoted the best team practices on a daily sprint that helped improve transparency and enhanced implemented processes.• Utilized Tableau to identify and demonstrate new or under-utilized Flywheel features or services to upsell customers. • Educated customers on the Flywheel product, general workflows, and/or WordPress, Google Cloud Platform.• Achieved quarterly targets focused on growing and retaining an assigned portfolio of customers.

New York City Metropolitan Area (Remote)

Direct strategic planning and execution for product areas; manage annual budgeting, supplier forecasting, and selection of both domestic and international product suppliers. Integrate multi-channel data into sales analyses, product promotions, and market penetration. Spearhead creative branding, logo design, packaging, and competitive marketing. Update and maintain online product datasheets.• Integrated multi-channel data into sales analyses, product promotions, and market penetration.• Employed Agile method to upgrade the phone system, facilitated the weekly sprints.• Implemented the new Same Day Delivery Service project in the New York area utilizing Waterfall method in collaboration with internal and external departments.• Partnered with Sales, Operations and IT teams to determine the clients’ needs and how to meet their needs.• Provided on-going support for product and services implemented and assisted in troubleshooting reported clients issues.Achievements:• Generated $100,000 in net new sales by developing an innovative new sales analytics template, enabling unparalleled visibility into gaps in existing sales targeting processes.• Created higher margin opportunities by developing private product sets to fulfill customer needs.• Enhanced supplier outcomes through negotiations on co-ops, rebate incentives, and investment purchases.• Improved customer servicing capabilities by launching same-day delivery in targeted customer areas / segments.

New York, New York, United States

Key point of contact for relationship management and account growth with manufacturers / wholesalers and consumers. Devise and execute targeted plans for increasing territory sales and profit margins. Liaise with customers to provide best-in-class solutions delivery aligned with their requirements. Update weekly BO reports. Contribute to outreach strategies.Achievements:• Consistently met and exceeded annual sales targets of 10% year-over-year growth.• Boosted sales 15% within a single year by taking an instrumental role in top-level sales planning, promotions, and email campaigns.• Expanded market reach into international sectors by handling weekly translations of promotional documents and marketing collateral from English to French.

New York, New York, United States (Remote)

Spearheaded marketing, public relations, and new business development, including aggressively pursuing potential opportunities in multiple markets. Coordinated strategies for new client acquisition and retention, securing relationships with a number of high-profile brand names. Managed showroom organization, opening and closing, and arrangements.Achievements:• Propelled sales growth by 20% annually on average for 2 consecutive years.• Realized zero-cost advertising revenues by negotiating a free full-page ad in the Condé Nast architectural digest.• Drove 20% overall business growth by securing major branded accounts with renowned clients such as Amazon and Overstock.• Nurtured client relationships with additional valued customers such as Wayfair, One Kings Lane, Gilt, Century21, and Home Goods.

Brussels, Belgium

Formulated and executed strategic plans, promotions, displays, and events to introduce new brands and increase sales of existing categories. Cultivated and managed accounts with diverse retail chain head buyers in categories including Beauty Care, Female & Male Grooming, Baby Care, Feminine Care, and Fabric & Home Care. Analyzed products, competition, and sales results. Forecasted number of displays per promotion per brand. Coordinated new product introductions, changeovers, and price increases. Organized salons introducing new products to customers. Achievements:• Played active role in increasing sales by 15%, collaborating with senior leadership on strategic business development.• Generated 20% sales increase for key buyer, strategizing new product launch events for Gillette ProGlide and Wella Professional product lines.• Improved sales by 30%, leveraging Nielsen database to revamp skin care share of retail shelf.• Boosted effect by 50%, improving and tactically leading claim management process.• Doubled or tripled facing of P&G products on shelves, conducting extensive analysis of products and competitors.Additional Highlights:• Launched multiple new brands successfully into Belgian Carrefour Group chain, including Olay and Max Factor.• Garnered interest and support of new Olay cosmetic branch in Luxemburg, leading promotion in 2 major supermarket chains.• Ensured smooth changeovers of Hair Care and Baby Care categories for Les Mousquetaires.

Prometric - Brussels, Belgium

Managed all aspects of 2 Professional Licensing and IT Certification Exam centers. Coordinated and led 18-person team conducting short-term projects. Prepared weekly schedules, payroll, and reports. Achievements:• Built and led high-performance team, hiring, training, mentoring, and leading dedicated teams.• Maximized success and profitability of both centers, strategically scheduling employees to optimize availability.• Oversaw effective management of ~800 candidates’ exams on daily basis.

Selor – Recruitment For Belgium Government - Brussels, Belgium

Researched and devised strategies to boost public awareness and image for recruitment efforts. Represented Selor at job fairs. Prepared press release. Coordinated media events.Achievements:• Contributed actively to rebranding organization after “selection crush,” providing full range of support to PR team.• Provided clear visibility into strengths weaknesses, opportunities, and threats, developing SWOT analysis.• Improved user engagement and user friendliness of company website, recommending and implementing multiple website enhancements.

Asap - Brussels, Belgium

• Strategized and implemented multiple tactics to attract new talent to temp agency and clients, creating and posting job offers, organizing interviews, and placing clients in optimal positions.• Placed high caliber temporary employees with event company.

Brussels, Belgium

- Encoded contracts and bills- Accounts payable - Accounts receivable

Certification, Project Management, A

MS Project 2013, Advanced Professional Project Management, Client Management, Negotiation, Decision Making & Conflict, Leadership Skills.

Mba, International Business Management

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication, Bachelor