Samuel Thraves Email & Phone Number

Blackpool, Gb

Blackpool, England, United Kingdom

Our Customer Operations team (we call them ‘COps’ for short) are a crucial link between Monzo and our users. They help people manage their money, solve their problems, and listen to their feedback on our features. All while staying true to the Monzo tone of voice you’re used to.But it’s not just about solving problems. Every single COp has the power to delight our users and change the way they think about banking too. Whether that’s sending out Monzo t-shirts in the post, or sharing a recommendation for a great restaurant, we encourage everyone to go above and beyond.We also offer a 5* service specialising in payments, account management, and paid-for products. This means we not only help users manage their money efficiently, but also ensure they receive exceptional support when it comes to transactions, subscriptions, or any premium services they choose. Our COps are here to make sure every interaction is seamless, personal, and rewarding.

Blackpool, England, United Kingdom

Our Customer Operations team (we call them ‘COps’ for short) are a crucial link between Monzo and our users. They help people manage their money, solve their problems, and listen to their feedback on our features. All while staying true to the Monzo tone of voice you’re used to.But it’s not just not about solving problems. Every single COp has the power to delight our users and change the way they think about banking too. Whether that’s sending out Monzo t-shirts in the post, or sharing a recommendation for a great restaurant, we encourage everyone to go above and beyond.

Blackpool, England, United Kingdom

Closing Sales:Efficiently close sales generated by our skilled sales representatives.Prospecting:Proactively identify and target potential business clients for new sales opportunities.Results-Oriented:Demonstrate a commitment to achieving and surpassing sales targets.Product Expertise:Master eMerchantPay's payment solutions, becoming a trusted advisor to clients.

Blackpool, England, United Kingdom

Identify and target potential business clients who can benefit from our payment servicesDeliver compelling sales presentations to showcase the value of our payment solutionsBuild and maintain strong, long-lasting customer relationshipsSet and consistently achieve sales targets and objectivesDevelop a deep understanding of emerchantpay's payment servicesDevelop and implement effective sales strategies to maximise revenue and market share

Grimsby, England, United Kingdom

In my role, I specialise in seamlessly integrating websites, collaborating closely with developers and software engineers to ensure a smooth setup, particularly with our payment gateway. I serve as the go-to person for technical issues, acting as a point of escalation for tier 3 teams.As an Account Manager, I am the direct point of contact for new customers, dedicated to building strong relationships to ensure a first-class customer journey. Operating within a fast-paced and dynamic team, I excel in managing multiple accounts concurrently, overseeing the entire customer experience until they are fully satisfied with our services. My expertise extends to handling our specialist products, providing comprehensive support for our clients.

Blackpool, England, United Kingdom

• Be the point of escalation for technical support tickets, by providing 2nd line technical support to both Support Representatives and merchants• Work closely with the Solutions and Development Teams by being the liaison between both teams and Support and mitigate as many requests being sent into each team by keeping ownership within support.• Maintain an ethos of continual improvement in the team and wider business whether that be re-defining processes, better use of technology etc. to maximise operational efficiencies. Provide regular feedback between Solutions and Development, to ensure we are reviewing technical issues and restrictions that occur within support.• Proactively produce and update technical content within the Campus, ensuring technical knowledge is known and up to date. Ensure regular training is conducted with support agents.• Provide technical assistance to service & sales teams• Attend offsite client meetings and virtual meetings where appropriate.• Communicate regularly with external partners keeping systems up to date and training is up to date.• Preserve and grow your knowledge of technical procedures, products and services within our own business and within our industry e.g. competitor and marketing knowledge. Maintain a good understanding of the payment technology sector and have overall commercial awareness for the business.• Find solutions for issues with customer support and ensure procedures are efficent.• Review cases of a technical nature to ensure replies are technically understood and responded to appropriately. Identify skills gaps/weaknesses within the support team and ensure there is a clear plan to provide training and support to address their needs and provide better career progression.

Blackpool, England, United Kingdom

Lead and inspire the Technical Support Team by developing a customer and results focused culture to ensure they are engaged with the business and its objectivesInstil a culture of continuous improvement and excellent customer service across all levels and feedback to the businessPossess a high degree of expertise, passion and finesse for leadership and management, enjoy the complexity and simplicity of navigating our after sales customer journey from payment setup to ongoing payment issue resolving and client nurturingCarrying on the journey of change and transformation within the team and businessDrive performance to ensure that we deliver required performance outputs and managing SLA's and KPI'sIncrease employee engagement and act as a role model for company policies, procedures and business ethicsShape and manage a TeamAdd value through promoting additional sales where appropriateGrow our Technical Support Teams knowledge and skill set across all our productsLook out for opportunities of change within our systems and products in order to increase customer satisfaction and grow the departmentWork closely with OM & Head Of Service and hit weekly and monthly targetsAchieve performance KPIs

Blackpool, England, United Kingdom

Supporting merchants with all payment devices we offer.

Blackpool, England, United Kingdom

Managing customer accounts within their renewal period. Offering a contact to resolve issues and to handle the renewal process.Pricing accounts and repricing.Agreeing new contract terms and prices with business owners in all business sectors.

Blackpool, United Kingdom

Cold & warm sales. Approaching new prospects with new offers. Pricing percentage and terminal charges. Helping new business get set up with merchant services.Dealing with partner leads and managing them.Consistently performing with sales numbers and variety of product sales. E-commerce payment gateway salesPortfolio salesface to face & over the phone sales

Blackpool, United Kingdom

helping to resolve complex customer issues and assisting colleagues with merchant issuesFollowing all processes and creating new processes for the customer journey. I work with merchants who will of had complex issues. Dealing with bad reviews and providing a solution as a customer service closer.

Blackpool, United Kingdom

Retaining & Renewing Current MerchantsDealing with our current portfolio and finding a upsell opportunity to offer new products that can help grow their business.

Blackpool, United Kingdom

Approaching new prospects

London, United Kingdom

specialised cleaning service & maintenance

London, United Kingdom

Nelson, Lancashire, Uk

Working with Hardware, Software and variety of all electrical products and supporting users with their IT issues.

United Kingdom

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