Samuel Thulin Email & Phone Number

Minneapolis, Mn, Us

Eden Prairie, Minnesota, United States

Eden Prairie, Minnesota, United States

Minneapolis, Minnesota, United States

Shopping and delivery for Shipt application.

Minnetonka, Minnesota

Account management—manage existing customers to ensure high customer satisfaction and growth of annual revenuesServe as lead on projects such as standardization and documentation of Client Relationship SOP manualExperience creating and managing project plansPrimary contact for facilitating client onboarding after acquisition/saleServe as live virtual learning classroom producerDiagnose, troubleshoot and resolve product technical problems including online learning courses, live virtual sessions and subscription, cloud-based softwareWork with mid-market customers and enterprise clientsIdentify process optimization opportunities and lead process efficiency effortsConsult Training team on best practices for online courses and participate in retrospectivesAcquired large clients such as Dell and LeidosUse expert knowledge of products and course library to identify upsell opportunities within existing customer accountsMaintain healthy ongoing client relationships to foster satisfaction, growth and expansionAnalyze client usage data and statisticsSolve customer account issues ranging from simple to highly complex problemsServe as escalation point for client issues and challengesKnown as the go-to staff member for effectively diffusing heated situationsMaintain discretion with highly sensitive informationEnsure customer satisfaction with each interactionCreate social media marketing contentExperience planning marketing campaigns using Sprout SocialCreate infographics used in marketing campaignsParticipate in strategy sessions to grow website and social media traffic

Chanhassen, Minnesota

Manage volunteer groups of 20-40 peopleTraining volunteers successfully for various rolesPublic speaking to large groups for training and nonprofit fundraisingManaging volunteer scheduling and organizing packing events

Chanhassen, Minnesota

Individual and large client account maintenance and retentionLarge cash handling and vault overseeingIndividual and company credit managementFinancial advisementClient onboardingLong term client relationshipsCreative client solutions and working as escalation point for customer needsDirect sales and ongoing account maintenance

Burnsville, Minnesota, United States

Remodeling and construction

Nashville, Tennessee

Sound engineeringArtist developmentVideo editing

Hopkins, Minnesota, United States

Manage large volunteer groups of musicians and vocalists Successfully recruit new volunteersCoordinate schedulesOrganize and lead quarterly engagement eventsInspire and motivate toward organizational commitmentManaging projects and outreach eventsLead contemporary music department

Bachelor Of Arts (B.A.), Pastoral Studies

Chapel worship leader, NCU chorale, Chorale Chaplain, dorm discipleship leader.

Associate Of Arts (A.A.), Music Theory And Composition